IT Support Partner

About Trane Technologies

Join a global leader dedicated to delivering comfortable, efficient, and sustainable climate solutions for buildings, homes, and transportation. At Trane Technologies, sustainability drives all aspects of our business, including brands such as Trane® and Thermo King. We embrace the opportunity to address worldwide challenges by creating impactful solutions for a better future.

Job Overview

We are seeking an experienced IT Support Partner for our Galway facility to ensure the reliable functioning of IT systems and infrastructure. This permanent role demands a minimum of 3 years' experience in IT support, excellent technical skills, and the ability to function autonomously as well as collaboratively within a team environment.

Key Responsibilities

• Deliver technical assistance for PCs, peripherals, and Microsoft 365 applications.
• Diagnose and resolve hardware, software, application, access, and connectivity issues.
• Assist with PC deployment using Autopilot, imaging, configuration, upkeep, and hardware replacement.
• Oversee the lifecycle management and record-keeping of hardware assets following standard procedures.
• Support employee onboarding and offboarding processes, including technology setup.
• Contribute to server and networking equipment installation and maintenance.
• Maintain IT system security with emphasis on cybersecurity best practices, including operational technology security for devices in the OT environment.
• Provide outstanding customer support to users both onsite and remotely.
• Document and track incident reports, resolutions, and escalate issues when necessary.
• Coordinate with other IT personnel and departments to guarantee smooth IT operations.
• Conduct routine maintenance and system updates.
• Engage in IT enterprise and local projects, including rollouts and site-specific support tasks.

Qualifications and Skills

• At least 3 years’ experience in IT support or a comparable role.
• Strong verbal and written English communication capabilities.
• Proven expertise in troubleshooting PCs, peripheral devices, and Microsoft 365 applications.
• Familiarity with servers, networking infrastructure, and cybersecurity principles is advantageous.
• Capability to work independently with limited supervision and as part of a collaborative team.
• Strong analytical, problem-solving, communication, and organizational skills.
• Ability to manage multiple priorities proactively and efficiently.
• Certifications such as CompTIA A+ or Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) are beneficial.

Additional Information

• This position requires onsite presence at the Galway facility, with potential after-hours support duties.
• Occasional travel to the Shannon office may be necessary.

We provide competitive salary packages along with comprehensive benefits to support your wellbeing at work and home. We welcome applicants from all backgrounds and are committed to equal employment opportunities without discrimination.