- Experience
- 1–4 yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Education
- Any graduate
- Eligibility
- Any graduate is eligible to apply for this position.
- Resume
- Required to apply
Where you'll work
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Job description
About TaxOz
TaxOz supports Australian businesses and professional firms by providing accounting and finance outsourcing services. The recent expansion through BrokViser has broadened their offerings to include mortgage broking and paraplanning support. As the company grows, particular emphasis is placed on strengthening the IT team supporting both TaxOz and BrokViser operations.
Role Summary
We are seeking an IT Support Executive to enable our staff to remain connected, efficient, and well-supported. This position reports to the IT Manager and involves addressing routine technical issues, facilitating new employee setup, and contributing to IT enhancements throughout our organizations. This role offers an excellent opportunity to advance your technical expertise while making a significant impact within our growing enterprise.
Key Responsibilities
- Install, configure, and perform troubleshooting on desktops, laptops, printers, and various IT equipment.
- Deliver primary support for Windows OS, LAN/Wi-Fi connectivity, internet access, VPN, and Remote Desktop services.
- Provide assistance and support for Microsoft 365 suite including Outlook, Teams, SharePoint, and OneDrive.
- Manage user account administration such as permissions, password resets, MFA/2FA, and application access control.
- Prepare hardware devices and system permissions for new employee onboarding; support IT requirements during employee offboarding.
- Maintain comprehensive records of IT assets, software inventories, user access, and support logs.
- Assist with endpoint security measures, including software updates, backups, and routine maintenance tasks.
- Support Teams workspace management, email signature setups, SharePoint directory organization, and other business technology needs.
- Independently troubleshoot user-reported issues and escalate complex problems appropriately.
- Liaise with vendors and clients' IT teams when necessary to resolve issues or coordinate support.
Candidate Profile
- 1 to 4 years of experience in IT support, helpdesk services, desktop support, or related technical roles.
- Hands-on familiarity with Windows operating systems, hardware components, Microsoft 365, and fundamental networking concepts.
- Experience with VPN setup and troubleshooting, Remote Desktop Protocol (RDP), Multifactor Authentication (MFA), user account and access management.
- Strong problem-solving capabilities and analytical troubleshooting skills.
- Excellent communication abilities, prompt responsiveness, and a commitment to providing outstanding service.
- Exposure to Active Directory, Entra ID, Microsoft Intune, or similar endpoint management tools considered advantageous.
Minimum education
Bachelor's Degree