IT Support Executive

Overview

We are looking for a meticulous and well-spoken Virtual Assistant / Operations Coordinator to provide support to our US-based clients and team members. The role involves managing daily coordination tasks, performing live documentation, assisting with operational duties, and ensuring effective communication among teams.

Key Responsibilities

• Create accurate real-time documentation by recording conversations, typing notes, and updating records during active sessions.
• Communicate effectively with international clients and internal teams through spoken and written English.
• Manage multiple tasks concurrently, observe instructions carefully, and coordinate workflow efficiently.
• Adhere to established procedures to assist clients in live sessions and online evaluations.

Requirements

• Excellent command of spoken, written, and listening English skills is mandatory.
• Typing capability exceeding 30 words per minute with exceptional accuracy.
• Basic familiarity with MS Office tools, Google Docs, and ChatGPT.
• Strong multitasking skills to listen, process information, and type simultaneously in a fast-paced environment.
• Willingness to work flexible hours, including night shifts overlapping with US time zones.