- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- Any Graduate
- Eligibility
- Applicants must hold at least a graduate degree in a relevant discipline and demonstrate readiness to work in collaborative and dynamic IT environments.
- Resume
- Required to apply
Where you'll work
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Job description
Job Overview
We are seeking a skilled IT Support Engineer to manage and enhance application and infrastructure stability, with a focus on cloud platforms, container orchestration, monitoring tools, and incident management. In this role, you will handle complex troubleshooting tasks escalated from frontline support, maintain server environments, and ensure smooth IT operations.
Core Duties
- Troubleshoot and resolve sophisticated application and infrastructure issues escalated from initial monitoring.
- Oversee server maintenance including critical patching and infrastructure upgrades.
- Lead technical interventions during Major Incident Management (MIM) events.
- Operate, configure, and maintain advanced infrastructure and application monitoring tools.
- Identify and drive continuous improvements in IT operations.
- Forecast and mitigate operational risks with timely solutions.
- Coordinate daily IT operations activities including incident, problem, vulnerability management, and software changes/releases in collaboration with IT peers, vendors, and business units.
- Complete administrative tasks within agreed SLAs and KPIs.
- Partner with project teams focusing on IT Change Management (ITCM), system observability, and operational transition.
- Participate in scheduled one-week on-call rotations distributed throughout the year.
Candidate Profile
- Bachelor’s degree or higher in IT, Business Information Systems Engineering, or relevant work experience.
- Strong understanding of IT infrastructure, client/server architectures, databases, web & Windows services, cloud technologies, and IT security.
- In-depth knowledge of Microsoft Azure services, cloud infrastructure, and containerized environments such as Azure Kubernetes Service (AKS).
- Proficiency in Linux system administration and troubleshooting.
- Experience with data observability tools including Elastic, Kibana, Grafana and skill in SQL query writing and optimization.
- Adherence to ITIL v3 or v4 frameworks, with experience working in Agile, SAFe, and DevOps methodologies.
- Familiarity with Atlassian tools such as JIRA.
- Strong analytical and problem-solving capabilities.
- Willingness and ability to understand complex interfaces and learn continuously.
- Excellent communication skills in English; German language proficiency is a plus.
- Ability to work flexibly, independently, and under pressure.
- Excellent team collaboration mindset.
Additional Information
Applicants must be graduates in relevant fields and possess a customer-oriented approach respecting privacy and security protocols. The role involves multiple on-call shifts across the year. Candidates should be prepared to engage in demanding IT environments requiring strong teamwork and communication skills.
Minimum education
Bachelor's Degree