IT Support Engineer

About the Role

We are seeking a skilled IT Support Engineer with expertise in providing daily IT assistance and troubleshooting for applications and systems. This position focuses on supporting users of Safety Systems, installing SQL databases, and executing SQL queries to resolve issues effectively.

Key Responsibilities

• Deliver first and second-level technical support addressing hardware, software, application, and system concerns.
• Install, configure, maintain, and troubleshoot computers, software, and peripherals.
• Investigate and resolve issues related to business applications, including application errors and system failures.
• Execute SQL queries to diagnose and confirm problems tied to applications and databases.
• Detect data inconsistencies and collaborate with application and database teams to resolve them.
• Monitor logs, system and application errors, services, and scheduled tasks.
• Conduct basic database backup, restoration, and maintenance procedures.
• Provide assistance to users working with Safety Systems and other business applications.
• Liaise with software development teams and clients to address unresolved application and database problems.
• Perform root-cause analysis for recurring issues and document resolutions.
• Help maintain business continuity by overseeing system availability.
• Manage user accounts, permissions, and access controls for IT systems.
• Support IT infrastructure components including Microsoft Windows OS, networking, and printers.
• Maintain thorough IT documentation, troubleshooting guidelines, and system records.

Required Qualifications

• Bachelor's degree or diploma in Computer Science, Information Technology, or an equivalent discipline.
• Two to five years’ experience in IT Support, Application Support, or System Support roles.
• Strong problem-solving and troubleshooting skills.
• Proficient with Windows operating systems and computer hardware.
• Knowledgeable in networking fundamentals such as TCP/IP, DNS, DHCP, LAN, and Wi-Fi.
• Strong command of SQL with hands-on experience in SQL Server environments.
• Understanding of relational database concepts and ability to troubleshoot database-related issues.
• Familiar with system and application logging, services monitoring, and basic troubleshooting utilities.
• Good communication capabilities and documentation aptitude.
• Ability to work independently and collaborate effectively with customers, vendors, and technical teams.