IT Support Analyst

About the Role

Join Parsons Corporation as an IT Support Analyst based in Doha, Qatar, where you will deliver both onsite and remote technical support to end users within the region. Parsons fosters an innovative environment driven by leadership that values its people, agility, and growth, encouraging employees to realize their potential.

Key Responsibilities

• Provide IT technical assistance for Parsons’ users, supporting personal computers, workstations, software, and related hardware both onsite and remotely.
• Troubleshoot and resolve standard technical issues via phone, email, or instant messaging, covering hardware, software, peripherals, and workstation concerns.
• Categorize and isolate user issues, resolving them or escalating to senior Service Desk personnel or other relevant IT teams.
• Maintain up-to-date knowledge of the Management Information System environment, including technologies used across computer hardware, workstation software, and standard configurations.
• Follow Parsons’ established policies, procedures, and standards when addressing user requests.
• Document all service requests and their resolutions according to Parsons’ protocols.
• Provide on-call Service Desk support during non-business hours, including weekends and holidays.
• Conduct additional duties appropriate to this role as required.

Required Qualifications and Skills

• Possess a Bachelor’s or Diploma in Computer Science or a related discipline with at least 5 years of pertinent experience supporting end users or working in IT support roles.
• Demonstrate the ability to diagnose, analyze, and fix technical problems involving hardware and software configurations.
• Strong understanding of Microsoft Windows operating systems, Office 365, antivirus software, the latest AI tools, and troubleshooting applications.
• Proficient knowledge of personal computer technologies including diverse computer models, Windows and Mac platforms, printers, mobile device management devices, and various peripherals.
• Effective English communication skills both written and spoken are mandatory; proficiency in Arabic is a plus.
• Skilled in creating moderately detailed documents like emails, procedural guides, and presentations, and capable of communicating technical information clearly to a variety of audiences within and outside the organization.

Preferred Qualifications

• Certifications such as Microsoft Certified Professional (O365) and CompTIA A+ or equivalent hardware-related training.
• Knowledge of Copilot and AI tools.
• ITIL certification is desirable.

Additional Information

Parsons is an equal opportunity employer committed to diversity and inclusion, welcoming applicants irrespective of race, color, religion, sex (including pregnancy), national origin, age, disability, or genetic information.

The company is dedicated to employee wellbeing and offers extensive growth opportunities. Applicants are encouraged to envision expansive career advancement and join the Parsons team.

Warning: Parsons is alert to fraudulent recruitment schemes. Candidates should be cautious and may refer to official company sources for verification.