IT Product Manager - Supply Chain EWM

Job Overview

This role is responsible for defining and evolving the product vision and roadmap of a complex supply chain product, ensuring it aligns with customer requirements, strategic business objectives, and industry trends. The manager will lead the complete product lifecycle, leveraging data, financial insights, and team metrics to maximize product value and business results, serving as the customer advocate during planning and development phases.

Key Responsibilities

• Develop and continuously refine the product vision and delivery roadmap in alignment with business goals and user needs.
• Conduct market research, user interviews, and data analysis to shape product strategy, identify user personas, and address pain points effectively.
• Collaborate closely with enterprise and solution architects to prioritize and sequence technical enablers supporting the product.
• Manage the product backlog with prioritized user stories, defects, and enablers, ensuring clear acceptance criteria and compliance with the definition of done.
• Lead user acceptance testing to guarantee feature quality before launch, working with Scrum Masters and Agile Coaches to support iterative improvements.
• Partner with information security and legal teams to ensure system compliance with security standards, data privacy regulations, and company policies.
• Engage actively in release and sprint planning, PI Planning, system demos, and other Agile ceremonies as the voice of the customer.
• Define and monitor key performance indicators (KPIs) and objectives (OKRs) to track product and team success, driving alignment with strategic targets.
• Manage financial aspects of the product, ensuring investment success throughout the lifecycle.
• Oversee people management including team structure, recruitment, performance evaluation, and professional growth.

Competencies and Skills

• User Centricity: Deep commitment to understanding and prioritizing customer needs, applying insights from diverse research methodologies.
• Business Process Alignment: Drive innovation that fits business processes, enhances user journeys, and adapts to changing market conditions.
• Product Launch Expertise: Lead go-to-market strategies by collaborating with cross-functional teams to facilitate product adoption and monitor user feedback.
• Vision and Roadmap Development: Formulate a clear product strategy that addresses business and user needs, supported by detailed execution plans.
• Data-Driven Decisions: Establish success metrics and implement measurement strategies to guide product development and financial transparency.
• Requirements and Design: Incrementally evolve products through agile methods, producing comprehensive requirement documentation and working with UI/UX teams on design.
• Technical Collaboration: Partner with technical professionals to ensure feasible release schedules, manage backlogs, and prioritize features effectively.
• Risk Management: Identify and manage business risks by involving security, regulatory, privacy, and legal stakeholders.
• Outcome Orientation: Demonstrate initiative, accountability, and adaptability to solve challenges and drive impactful results.
• Effective Communication and Relationship Building: Foster trust and alignment through clear purpose-driven communication.
• Inclusiveness and Diversity Appreciation: Value diverse perspectives and cultivate a collaborative, inclusive team environment.
• Customer Success Focus: Advocate for customer needs, deliver empathetic and timely support, and align actions to maximize customer satisfaction.
• Leadership and Team Management: Build, develop, and support high-performing, diverse teams, managing conflict and career growth effectively.
• Work Direction: Set clear expectations, prioritize tasks, and establish accountability through strategic planning and process optimization.

Education & Certification

Requires a college, university, or equivalent degree in Computer Science, Information Technology, Business, or a related discipline. Product Manager or Agile Product Manager certification is preferred. Compliance with export controls or sanctions licensing may be necessary.

Experience

Between 4 to 6 years in product management or a similar capacity is expected. Demonstrated experience managing product backlogs, release plans, and team-level metrics, with active participation in product team events. Experience managing collaborative systems and tools and successfully leading cross-functional agile teams is essential. Familiarity with design thinking methodologies in product development lifecycle is advantageous.

Additional Information

Position is exempt and offers on-site work with some flexibility. No relocation package is provided. The role is part of Cummins Inc., based in Scoresby, Victoria, Australia.