- Experience
- 3+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- Work from home
- Resume
- Required to apply
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Job description
Overview
Join Snoonu as an IT Operation Executive and become a key part of the IT Operations team, delivering reliable Tier 1-2 technical support to staff. In this role, you'll engage in network design, asset tracking, and workplace technology initiatives, gaining valuable hands-on experience in a fast-growing company with opportunities to advance into more senior IT positions.
Key Responsibilities
- Deliver Tier 1-2 IT support to employees through phone, ticket portal, and remote access tools.
- Install, configure, and maintain hardware and software systems for optimal performance.
- Contribute to the design and rollout of network infrastructure, including Wi-Fi and LAN connections.
- Advise users on hardware/software requirements and provide training on newly introduced tools.
- Coordinate with IT Coordinators to maintain precise IT asset records.
- Create and update technical documentation and internal knowledge base articles.
- Support small technology deployment projects with supervision from senior IT staff.
- Escalate complicated IT issues with comprehensive context and troubleshooting details.
Required Qualifications and Skills
- Minimum of three years' experience in IT service support or similar roles.
- Strong foundational knowledge of computer hardware, software, and IT service management processes.
- Experience utilizing ticketing or IT service management tools to handle requests.
- Demonstrated ability to troubleshoot moderately complex technical problems effectively.
- Familiarity with basic networking concepts and fundamentals.
- Excellent communication and skills for user training.
- High organizational capability with keen attention to detail.
Preferred Additional Skills
- Experience with collaboration platforms such as Notion, Slack, or Miro.
- Professional certifications like ITIL Foundation, Network+, MCSA, or CCNA.
- Background supporting teams that work in hybrid or multiple office environments.
About Snoonu
Snoonu is a pioneering homegrown Super App in Qatar, revolutionizing daily life with fast delivery, shopping, and more through a unified platform. As a tech-powered company driven by a global team, we aim to innovate and make life easier across the region.
Our Vision and Values
- Customer obsession with a priority on their needs.
- Integrity by maintaining honesty and ethics in all actions.
- Creativity and curiosity to innovate and create impactful solutions.
- Leadership by example and ownership mindset.
- Efficiency through smart work and delivering measurable results.
- Team spirit emphasizing collaboration and collective strength.
- Continuous delivery turning ideas into products and opportunities.
Employee Benefits and Culture
- Work with a diverse, international team.
- Access to learning budgets, courses, and growth tools.
- High autonomy to manage your projects and career path.
- Flexible and generous leave policies supporting wellbeing.
- Agile methodologies ingrained in all teams and processes.
- Certified Great Place to Work® status reflecting a people-first culture.
- ISO 9001:2015 and ISO 45001:2018 certifications ensuring quality and safety.
- Committed to sustainability and community social responsibility initiatives.
- Diversity and inclusion fostered as core company principles.
Join Us
Be part of a team where your efforts create meaningful impact and where your input matters. Apply now to contribute to shaping the future with us.