IT Officer

About Red Sea Global Hospitality

Become part of Red Sea Global Hospitality, a pioneer in responsible development and regenerative tourism. We focus on operational excellence, innovative guest service, and sustainable hospitality practices to create extraordinary guest and team member experiences.

Role Overview

The IT Officer supports the daily IT operations for all systems at the Shebara Resort, including hardware maintenance, system administration, and hospitality-specific applications such as MICROS Simphony POS, OPERA PMS, SevenRooms, and Alliants. This position ensures timely resolution of IT issues to maintain seamless hotel operations and superior guest experiences.

Key Responsibilities

• Deliver first-level IT support for all property hardware and software, including computers, POS terminals, printers, networks, and telecommunication devices.
• Manage installation, configuration, relocation, and decommissioning of IT equipment in accordance with property standards.
• Troubleshoot and repair hardware faults; coordinate warranty claims and replacements.
• Support guest-facing tech like IPTV, in-room systems, telephony, and meeting room equipment.
• Maintain daily operations and configuration of hospitality systems including MICROS Simphony POS, OPERA PMS, SevenRooms, Alliants, and key card and PBX systems.
• Perform routine system maintenance such as updates, patching, antivirus management, backup verification, and disaster recovery assistance.
• Administer user accounts, security protocols, and access permissions aligned with staff lifecycle processes.
• Support network infrastructure including LAN, WAN, Wi-Fi, VLANs, and internet connectivity; monitor performance and maintain structured cabling and wireless coverage.
• Serve as liaison with IT support vendors to escalate and resolve advanced issues, monitor SLAs, and maintain vendor documentation.
• Maintain accurate IT inventory, documentation of configurations and procedures, and detailed ticketing records.
• Provide technical assistance to guests and users, administer training, and ensure professional and courteous IT service delivery.
• Adhere to company IT security policies to maintain confidentiality and report risks promptly.
• Support energy conservation and participate in IT projects and upgrades as required.

Qualifications and Experience

• Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• Minimum of 2 to 3 years of IT support experience, preferably within hospitality environments.
• Hands-on expertise with hospitality platforms such as MICROS Simphony POS, OPERA PMS, SevenRooms, and Alliants.
• Experience with hotel key card systems, PBX, networking, and vendor coordination for support cases.
• Strong problem-solving abilities, excellent communication skills, and customer service focus.
• Pre-opening hospitality IT experience is a plus.

What We Offer

• Opportunities for personal and career development through targeted programs.
• Competitive salary package.
• Exclusive employee benefits including complimentary stays within the hospitality group.
• Health insurance during employment.
• Inclusive workplace culture valuing diversity and collaboration.
• Employee recognition initiatives.

Inclusivity and Accessibility

We encourage applications from all backgrounds and strive to provide reasonable accommodations throughout recruitment and employment to reflect the diversity of Saudi Arabia and our guests. We are committed to equal opportunity and inclusion in the workplace.