IT Manager – Arabic Speaker

About the Role

We are in search of a seasoned and technically capable IT Manager who is fluent in Arabic to oversee the IT function in a complex, multi-location business environment including retail, hypermarket, mall, property, and facilities management operations. This role demands a blend of strong leadership and hands-on technical skills to maintain secure, reliable, and efficient IT infrastructure and systems across the organization.

Key Responsibilities

• Direct IT strategy, governance, policies, and standards across diverse business units and sites.
• Manage and optimize IT infrastructure including networks, servers, cybersecurity, and user support services.
• Handle oversight of POS and ERP systems including their integrations, troubleshooting, and availability coordination.
• Ensure dependable IT assistance across retail, hypermarket, and back-office operations such as POS terminals, network devices, inventory, and supply chain systems.
• Support technological requirements for mall, property, and facilities management operations involving related administrative systems.
• Coordinate technical aspects of integrated systems like CCTV and access control where applicable.
• Manage Microsoft 365, Active Directory, Windows Server environments along with network infrastructure, security mechanisms, backup solutions, and disaster recovery planning.
• Lead cybersecurity initiatives encompassing governance, risk management, and compliance improvements.
• Establish and uphold business continuity and disaster recovery protocols.
• Supervise IT asset management, including licensing, lifecycle planning, and technology inventories.
• Steer IT projects, system rollouts, upgrades, integrations, automation, and digital transformation efforts.
• Oversee vendor relations, contracts, procurement, and budget management.
• Run the helpdesk and ticketing system, focusing on incident management and escalation procedures.
• Lead and nurture the IT team ensuring effective workload distribution, technical support, and performance oversight.
• Provide regular reporting on IT performance, incidents, risks, and projects.

Qualifications and Experience

• Bachelor’s degree in IT, Computer Science, or related disciplines.
• Between 12 to 15 years of progressive IT experience including 6 to 8 years in leadership roles.
• Demonstrated ability managing IT operations across multiple locations or business units.
• Strong hands-on knowledge in networking, servers, infrastructure, cybersecurity, Microsoft 365, Active Directory, Windows Server, backup, and disaster recovery.
• Extensive experience with ERP and POS systems, including integration and troubleshooting.
• Preferred background in retail, hypermarket, mall, property, or facilities management IT environments.
• Proficient in IT project management, vendor coordination, budgeting, and team leadership.
• Preferred certifications include ITIL, Microsoft, Cisco, CompTIA Security+, or PMP.
• Excellent communication, stakeholder management, analytical, and problem-solving skills.
• Capability to function effectively at both strategic and technical levels.
• Fluency in Arabic and English is mandatory.

Additional Information

The role demands a senior IT professional experienced in handling complex multi-site IT operations while maintaining technical involvement as necessary. Prior involvement in retail and property-related IT environments will be advantageous.

Location: Dubai, UAE

Employment: Full-time, Onsite