IT Configuration Manager / CMDB Manager

Company Overview

The CITTI Group is a family-owned enterprise with extensive national and international business operations, headquartered in Kiel. Through its subsidiary CHEFS CULINAR, it leads the delivery wholesale sector serving customers across Germany and neighboring European countries. The group encompasses six purchasing centers in Northern Germany, including locations with their own CITTI food specialty markets in Flensburg, Kiel, and Lübeck, and the globally operating ship outfitter HMS Hanseatic Marine Services with sites in Kiel and Hamburg. Nearly 10,000 employees contribute daily across all business areas, supported by an IT department with over 350 staff members.

Role Summary

We are seeking an IT Configuration Manager / CMDB Manager (m/w/d) to join our central administrative office in Kiel on a full-time basis (38.5 hours per week) as soon as possible. This specialist position within our Service Operations team focuses on collaboratively building a reliable CMDB within ServiceNow. The CMDB provides transparency of IT services, systems, and their technical interdependencies, creating a vital foundation for stable IT operations and effective service management. This role brings together configuration management with operational service management, closely liaising with Service Operations, infrastructure, application management, ITSM, and ServiceNow Application Management.

Key Responsibilities

• Designing and continuously enhancing the CMDB in ServiceNow in partnership with involved IT teams
• Structuring configuration items, attributes, and technical relationships to deliver a clear representation of the IT landscape
• Defining standards, maintenance processes, quality criteria, and responsibilities collaboratively
• Ongoing improvement of data quality, accuracy, and completeness within the CMDB
• Developing quality metrics and conducting periodic audits and reviews
• Integrating existing data sources and supporting automation of data imports and updates
• Coordinating functional requirements for the CMDB with ServiceNow Application Management
• Advancing the CMDB as a practical foundation for Incident, Problem, Change, Request, and Asset Management processes
• Advising teams on capturing, maintaining, and using configuration data effectively
• Participating in the Service Operations team to address complex disruptions, changes, maintenance tasks, and operational issues requiring detailed information on IT services, configuration items, and dependencies
• Creating and updating the necessary technical and procedural documentation related to configuration management and the CMDB
• Incorporating new ideas and fostering the ongoing development of configuration management aligned with ITIL standards

Candidate Profile

• Completed IT vocational training, a degree in Computer Science or Business Informatics, or an equivalent qualification preferred
• Alternatively, relevant professional experience in IT operations, IT service management, or related fields
• Experience working with a CMDB, ITSM systems, technical data structures, or similar solutions
• Sound knowledge of IT infrastructures, applications, and technical interrelations
• Experience in configuration management, IT asset management, IT operations, or IT service management is desirable
• Familiarity with ServiceNow beneficial but not mandatory
• Knowledge of ITIL, CSDM, Discovery, Service Mapping, data imports, or interfaces is helpful
• Methodical and analytical approach with enthusiasm for synthesizing diverse information into a coherent overview
• Strong communication skills and eagerness to collaborate with various IT teams
• Proficiency in German at a very good level and good English skills
• If not all additional skills are present, a strong understanding of IT operations, data structures, and technical connections combined with motivation to enhance configuration management with the team is key
• A comprehensive onboarding program covering the ServiceNow platform and specific aspects of the IT landscape is provided

Benefits Offered

• Holiday and Christmas bonuses, plus capital-forming benefits
• Subsidies for company pension plans
• 30 days of vacation along with flexible and adjustable working hours
• Staff canteen and free parking spots for employees
• Partnerships with fitness studios including Hansefit
• Advantages of a family-owned large company such as short decision-making paths and autonomous work
• Bike leasing programs with attractive conditions
• Corporate benefits including discounts for popular brands and services, e.g., travel offers
• Excellent connectivity via bike route 10, a dedicated train station, and direct highway access
• Direct mall access with over 80 stores, a medical center, and employee discounts for shopping at the CITTI market
• We support your commute with the NAH.SH job ticket or Germany-wide ticket

Important Notice

Applicants from outside the EU must hold a valid work permit for Germany. Applications lacking sufficient German language skills and a valid permit may not be considered.