IT Account Manager / Sales – Managed IT Services

About INNITI

INNITI is a Sydney-based Managed Service Provider (MSP) offering comprehensive IT solutions across the Greater Sydney area. Their services include managed IT, helpdesk support, cybersecurity, VoIP, backup and disaster recovery, networking, cloud solutions, cabling, and fibre installations.

Role Overview

This position blends account management with sales responsibilities. The Account Manager will serve as the main contact for a portfolio of clients, conducting frequent communications, providing clear reporting, and nurturing client relationships. Additionally, the role involves identifying opportunities to expand existing accounts and acquiring new business through referrals, networking, and outbound prospecting.

Key Responsibilities

• Manage a portfolio of client accounts as the primary liaison.
• Coordinate and lead regular client meetings and quarterly business reviews.
• Compile and present accurate performance reports covering service levels, ticket handling, projects, and overall IT health.
• Proactively engage clients to ensure satisfaction and prevent escalation of issues.
• Act as an intermediary between clients and technical/helpdesk teams to meet client needs effectively.
• Maintain detailed and current client data and notes within the CRM system.
• Identify opportunities to upsell and cross-sell solutions such as cybersecurity, cloud services, backup/disaster recovery, networking, VoIP, cabling, and fibre.
• Draft and present proposals, quotations, and service agreements to existing clients.
• Drive new business by leveraging networking, referrals, and outbound sales efforts.
• Support client renewals to maintain long-term retention.
• Keep an accurate sales pipeline and achieve targets related to new business generation and account growth.

Candidate Profile

• Experience in account management and sales, preferably within IT services, MSPs, or technology sectors.
• Ability to lead meetings, deliver reports, and explain technical concepts clearly and in a client-friendly manner.
• Confident in sales discussions, closing deals, and prospecting new clients.
• Highly organized with meticulous attention to detail, especially for reporting and follow-ups.
• A relationship-focused approach, genuinely committed to client engagement while being motivated to expand the business.
• Based in Sydney with a valid driver's license for client site visits.

Benefits

• A collaborative and supportive team culture.
• Opportunity to represent a respected, established Sydney MSP and influence its growth trajectory.

Additional Information

Job Type: Full-time
Compensation: $75,000 to $82,000 per year plus 12% superannuation
Work Location: On-site in Greater Sydney Area