International Voice Process Associate - Customer Support
Bengaluru, Karnataka, India · Full Time
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- Experience
- Any
- Salary
- INR 19,000 – INR 34,000 / month
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- 12th pass or Any graduate
- Eligibility
- Candidates who have completed 12th grade or hold any graduation degree, including freshers and experienced applicants, with proficient English communication skills and willingness to work from the office in Bangalore.
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
We are seeking motivated and customer-oriented International Voice Process Associates to join our diverse team at a growing BPO firm in Bangalore. The role involves handling calls from international customers, addressing their concerns effectively, and delivering exceptional service that enhances customer satisfaction.
Responsibilities
- Answer inbound calls from global customers with professional communication.
- Understand and identify customer issues to provide appropriate solutions.
- Maintain high-quality service standards to ensure positive customer experiences.
Requirements and Eligibility
- Minimum education qualification: completion of 12th grade or any university graduate.
- Open to both freshers and candidates with prior experience.
- Strong proficiency in English communication is essential.
- Willingness to work from office in Bangalore.
Work Schedule and Location
- Employment is full-time with mandatory on-site presence.
- Five working days per week with two weekly rotational off days.
- Shift timings operate on 24/7 rotational basis.
- Two-way company-cab transportation facility provided.
Compensation and Benefits
- Salary ranges based on experience and performance: freshers can expect up to ₹25,000 CTC per month, with in-hand pay between ₹19,000 and ₹22,000.
- Experienced candidates may receive up to ₹36,000 CTC monthly, with take-home pay between ₹28,000 and ₹32,000.
- Performance-based incentives and structured training programs enhance growth and skill development.
- Career advancement opportunities within an international customer support environment.
- A professional and supportive workplace culture.
Selection Procedure
- Initial HR screening.
- Assessment by operations team.
- Final evaluation with client representatives.
Additional Information
Interested applicants are encouraged to submit their updated resumes promptly to take a significant step forward in their career trajectory in international BPO customer service.
Minimum education
Higher Secondary (Class 12)
Industry
BPO & Outsourcing