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International Voice Process Agent
Delhi-NCR, India · Full Time
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- Experience
- Any
- Salary
- INR 25,000 – INR 55,000 / month
- Openings
- 1
- Posted
- 1 day ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
Overview
We are seeking a proactive and customer-oriented International Process Agent for night shift to manage voice and non-voice communications with global clientele. This position requires direct interaction with international customers to address queries and enhance customer satisfaction.
Primary Duties
- Manage inbound and outbound communications including calls, emails, and chat channels for international customers.
- Efficiently resolve customer complaints, queries, and service requests ensuring satisfaction.
- Deliver precise information about products and services.
- Adhere to communication scripts and organizational protocols.
- Maintain high-quality service levels and meet defined performance metrics such as KPIs and SLAs.
Industry
Customer Support ServicesSkills
How they work
Communication
Problem Solving
Attention to Detail
Customer Focus
Accountability
Languages
English