International Telecaller

About the Company

A.R.S. ARM OF INDIA HR CONSULTANTS PVT LTD operates as part of the Arm of India Group, a multifaceted organization engaged in Human Resources, Finance, and IT sectors. This division is devoted to operational excellence by delivering innovative and client-focused solutions. The HR team specializes in recruitment, employee engagement, performance oversight, and strategic workforce planning, aiming to create an inclusive and dynamic workplace while supporting the group's sustained growth and leadership in the industry.

Job Overview

This full-time, on-site International Telecaller position is based in Agra. The role involves making outbound and receiving inbound calls internationally to interact with clients, candidates, and partners. Responsibilities include providing detailed information about company services, addressing inquiries, recording call data accurately, updating databases, and adhering strictly to pre-set scripts and compliance standards.

Key Duties

• Engage in outbound and inbound international calls professionally.
• Maintain and update records and databases with precise call information.
• Follow company-approved scripts and ensure compliance with regulations.
• Coordinate regularly with internal HR and operations teams.
• Schedule follow-ups and provide timely feedback for recruitment and client service enhancement.
• Achieve daily and weekly call targets consistently.
• Uphold high standards of professional communication.
• Contribute positively towards a collaborative workplace culture.

Qualifications and Skills Required

• Excellent written and verbal communication skills in English; proficiency in additional international languages is beneficial.
• Customer service expertise and capability in managing client relationships.
• Technological proficiency with CRM systems, call management software, and Microsoft Office applications.
• Strong listening skills, problem-solving aptitude, and effective time and multitasking management.
• A customer-oriented mindset, resilience under high call volumes, and the ability to collaborate well within a team environment.
• Experience in international telecalling, BPO, or call center operations is preferred but not essential.
• Minimum educational qualification is a high school diploma; a bachelor's degree in any field is advantageous.