International Customer Support Associate – Inbound Voice

About the Role

We are seeking an International Customer Support Associate to join our team at Electronic City Phase 3, Bengaluru. This position involves handling inbound voice customer service calls with a primary focus on order tracking, delivery issues, returns, replacements, and payment-related queries. The job requires working fixed night shifts, with a 5-day workweek and 2 rotational days off.

Key Responsibilities

• Attend inbound customer service calls to assist with tracking orders, managing returns or replacements, and resolving payment questions.
• Deliver clear and prompt resolutions, aiming to solve issues on the first interaction with the customer.

Candidate Requirements

• Fresh graduates with outstanding English communication abilities are strongly encouraged to apply; however, experienced candidates are also considered.
• Excellent spoken and written English skills, including fluent pronunciation, strong listening capabilities, and maintaining a professional tone.
• Must be fully comfortable working fixed night shifts.

Additional Information and Benefits

• No sales pressure involved — purely customer service without targets, upselling, or cold calling.
• Convenient commuting with door-to-door cab services provided for both pickup and drop-off.
• Recruitment process handled entirely online with virtual interviews, simplifying onboarding.
• Includes benefits such as Provident Fund (PF), Employee State Insurance (ESI), night shift allowances, and yearly health coverage.

Interested candidates can reach out to Dinesh or Mira using the provided contact numbers.