International Customer Support Advisor (US Shift)

About the Role

This position involves handling inbound calls from customers located in the United States. The role primarily focuses on providing product, service, or technical assistance to resolve customer issues effectively.

Required Skills and Experience

• Strong verbal and written communication abilities.
• Prior experience in international customer support roles is preferred, especially on record.
• Solid technical knowledge relevant to the products or services supported.
• Good logical reasoning and analytical problem-solving skills.
• Ability to engage with customers over calls and respond accurately to service-related inquiries.
• Willingness to work night shifts on a rotational basis aligned with US time zones.

Working Conditions and Benefits

• Five working days per week with two weeks off.
• Two-way cab transportation service provided.
• Life and medical insurance coverage.
• Access to world-class amenities including cafeteria, gym, sports arena, amphitheater, and theme-based breakout zones.

Eligibility Criteria

• Educational qualifications starting from PUC/12th grade or diploma holders.
• Undergraduate or graduate degrees in disciplines such as B.Com, BBA, BSc, BCA, BE, B.Tech, BA, and postgraduate degrees like MBA or MCom are acceptable.

Compensation

• Freshers can expect a take-home salary of INR 19,000 plus incentives and attractive bonuses.
• Experienced candidates' salary packages up to INR 28,000 depend on interview and assessment performance.

Contact Information

For further details, contact Pavan at 6362910198 or via email.