International Chat Process Executive
Lyros Technologies Pvt Ltd-CMMI Level 3
Hyderabad, Telangana, India · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
Overview
Join Lyros Technologies Pvt Ltd, a CMMI Level 3 company based in Hyderabad, Telangana, as an International Chat Process Executive. This position is perfect for individuals passionate about delivering excellent customer service via chat and other non-voice channels.
Key Responsibilities
- Communicate effectively with international customers through chat platforms to resolve inquiries and offer timely solutions.
- Maintain a professional and courteous attitude during all customer interactions.
- Accurately record customer communications and feedback in the designated systems.
- Work collaboratively with peers to optimize workflows and improve overall customer satisfaction.
- Keep abreast of product updates and company policies to provide precise and current information to clients.
Required Skills and Qualifications
- Excellent written communication abilities combined with strong verbal communication skills.
- Capability to multitask and manage several chat conversations efficiently in a fast-paced environment.
- A customer-centric approach with a commitment to delivering high-quality service.
- Basic proficiency with computers and experience using chat-based customer service software.
Additional Information
This opportunity offers career growth in a nurturing environment aimed at enhancing your customer service expertise while supporting an international client base.