Internal Account Manager - Security Solutions

About the Role

We are seeking an Internal Account Manager based in Auckland to support and expand a designated portfolio of clients within the communications and security solutions sector. This position blends responsibilities in account management, sales assistance, and business development, requiring close collaboration with customers, suppliers, and internal departments to provide excellent service, uncover growth prospects, and boost sales outcomes. The role suits professionals eager to develop long-lasting client relationships while contributing to a successful sales team.

Key Responsibilities

• Manage and develop assigned customer accounts, ensuring superior service and support.
• Meet sales and gross profit objectives by identifying new sales opportunities and fostering revenue growth within current accounts.
• Respond promptly to customer and External Account Manager inquiries and inform clients about new products, promotions, projects, quotations, and training activities.
• Maintain thorough and accurate CRM data including quotations, sales interactions, and pipeline progress.
• Coordinate with stakeholders such as clients, vendors, and internal teams to organize product demos, training sessions, and solution support.
• Handle customer orders and inquiries while nurturing relationships with reseller channels.
• Keep track of market trends, competitor activity, customer insights, and assist in managing product lifecycles including clearance of discontinued products.
• Engage in product training programs and participate in customer-centric events, trade shows, and industry exhibitions, following up on generated leads.
• Perform additional tasks as necessary to support operational needs.

Candidate Profile

• Confident telephone communicator capable of establishing rapport and selling effectively.
• Strong written and oral communication abilities.
• Previous experience in dynamic environments involving customer service, internal sales, or account management roles.
• Technical curiosity with a readiness to grasp product knowledge, system designs, and bespoke customer solutions.
• Highly organized with attention to detail and proficient administrative skills.

The ideal candidate will exhibit motivation for sales success through exemplary customer service and relationship-building skills. Comprehensive product training and mentoring will be provided, though familiarity with electronic security, networking, communications, data, or related technological fields is valued.

Benefits and Work Environment

• Potential for career progression and job security within a globally established Fortune 500 company.
• Competitive remuneration package complemented by commission incentives.
• Access to employee assistance and referral schemes.
• A diverse and collaborative workplace culture fostering mutual respect.
• An inclusive office environment featuring a supportive and close-knit team.

About Wesco Anixter

Wesco Anixter represents the global brand of Wesco, integrating expansive international resources with localized expertise. Established in New Zealand for over 30 years with locations in Auckland, Wellington, and Christchurch, a 60-member nationwide staff delivers advanced security, networking, communication, and infrastructure products and services.

Part of the larger Wesco corporation, a leading business-to-business distributor founded in 1922, the company champions innovation, customer success, and cultivating meaningful career paths.

Diversity and Equal Opportunity

Wesco is committed to providing equal employment opportunities regardless of race, religion, color, national origin, gender identity or expression, sexual orientation, age, disability status, or other legally protected categories. Employment decisions are made fairly and inclusively.

Additional Information

This vacancy is a live, immediate hiring opportunity for candidates ready to start promptly.