Internal Account Manager

About the Company

Join a privately owned New Zealand manufacturer with over 35 years' experience as a leader in premium architectural solutions. Their locally designed, manufactured, and supported products are specified in residential, commercial, educational, and aged care projects throughout the country. The company's success is built on the strength of its products and strong relationships rather than advertising.

Role Purpose

The Internal Account Manager is crucial in expanding the company's reach by assisting customers in understanding their requirements and selecting the right products and solutions. Collaborating with architects, developers, builders, and homeowners, the role manages customer inquiries and sales opportunities from initial contact to completion, delivering excellent customer service and expert product and technical guidance.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and in person.
• Understand each customer's project specifics, requirements, and priorities to recommend the most suitable solutions.
• Proactively follow up on inquiries, leads, and projects to advance sales opportunities.
• Build and maintain strong, trusted relationships with architects, developers, builders, homeowners, and other stakeholders.
• Identify new sales opportunities and maximize the value of existing and prospective customers.
• Negotiate to secure favorable commercial outcomes.
• Own the sales process, ensuring inquiries convert into successful sales where possible.
• Keep customer, lead, and project data accurate and up to date in the CRM system, coordinating sales pipeline management with the Sales Manager.
• Assist showroom visitors in viewing and understanding product options and solutions.
• Support Sales Manager presentations to architects, construction firms, developers, and industry groups.
• Engage in activities to increase product awareness, establish relationships, and gain project specifications.

Skills, Experience, and Attributes

• Demonstrated strong customer service and relationship management skills with the ability to confidently interact with a range of customers and stakeholders.
• Commercially astute with skills in identifying opportunities, advancing leads, negotiating, and contributing to successful sales outcomes.
• Excellent communication abilities, including questioning, active listening, and clearly explaining information to meet customer needs.
• Strong planning and organizational skills to juggle multiple customers, projects, and priorities while maintaining attention to detail.
• Proactive ownership of responsibilities with a commitment to quality and problem-solving initiative to fulfill tasks.
• Comfortable with computer use, particularly CRM and business software systems.