Internal Account Manager

About the Company

Join a prominent IT Managed Services and Managed Security Services company operating in Milton Keynes and London, offering global 24/7 client support. The firm prides itself on a high standard of service delivery, maintaining a 98.2% compliance with its Service Level Agreements and achieving a 97.5% customer satisfaction rating.

Role Overview

This position integrates commercial support responsibilities with client portfolio management. You will serve as the primary commercial contact for approximately 25-30 small business clients, managing aspects such as hardware refreshes, Microsoft license modifications, renewal assessments, and identifying new business opportunities.

Your duties will include transforming quote and order requests received from Client Account Managers into precise quotations, purchase orders, and ensuring timely order fulfillment. Tasks encompass margin verification, supplier price reviews, deal registrations, and processing returns. There's a structured progression path toward the Client Account Manager role within roughly one year, accompanied by comprehensive training.

Candidate Profile

• Those early in their career are encouraged; enthusiasm, motivation, and a readiness to learn are valued over extensive experience.
• Previous experience interacting with clients is essential; roles such as account coordination, customer success, B2B customer service, or sales support are relevant.
• Must demonstrate strong organizational skills, accuracy, confidence in telephone and video communications, and commercial awareness.
• While experience in a Managed Service Provider, IT reseller, distributor, or telecom environment is advantageous, it is not mandatory.

Additional Details

• The position is based in Milton Keynes and requires on-site presence five days a week.
• Compensation includes a base salary of up to 32,000 depending on experience, plus commission.