Insurance Broker Support Administrator

About Infinity Group & Infinite Insurance

Infinity Group empowers Australians to manage their financial wellbeing, from debt elimination to wealth building. Infinite Insurance, the group's insurance division, is focused on providing clients with clear, transparent insurance advice and protection without any product pushing.

Position Overview

This full-time, permanent role is based in Wollongong, NSW with flexible work arrangements allowing three remote days per week. Reporting directly to the Chief Insurance Officer, the Insurance Broker Support Administrator is a key member of the foundation team, tasked with ensuring accurate policy administration, compliance, and coordination among insurers, brokers, and internal departments, supporting approximately 4,500 existing clients.

Key Responsibilities

• Manage new business submissions, policy renewals, endorsements, and cancellations.
• Prepare certificates of currency, renewal documents, and policy schedules with precision.
• Maintain meticulous records ensuring all documents align with compliance requirements.
• Assist with debtor management, invoicing, and generate reports as needed.
• Collaborate with insurers, underwriters, brokers, and internal teams to ensure smooth policy processing.
• Address client questions relating to coverage, policies, and administrative procedures.
• Continuously seek opportunities to optimize workflows and elevate service quality.
• Support the insurance team with various administrative and operational duties.

Required Qualifications and Experience

• 1 to 2 years’ experience in administration within insurance, broking, underwriting, claims, or financial services sectors.
• Familiarity with insurance administration tasks such as policy documentation, renewals, endorsements, certificates of currency, and insurer correspondence.
• Possession of, or willingness to acquire, Tier 2 General Insurance qualification.
• Experience working with CRM systems, policy management tools, or insurance databases.
• Demonstrated strong attention to detail and ability to handle compliance-oriented documentation confidently.

Desired Skills and Attributes

• Exceptional accuracy and attention to administrative detail.
• Strong organizational skills to juggle multiple priorities efficiently.
• Professional communication skills, both written and verbal.
• Ability to confidently engage with internal and external stakeholders including insurers.
• A customer-focused mindset that aligns with Infinity’s service commitment.
• Adaptability to thrive in a fast-growing and evolving company environment.

Why Join Infinite Insurance?

• Engage in meaningful work protecting financially trusting clients.
• Opportunities for career advancement in a nascent division.
• Competitive salary package ranging from $70,000 to $75,000 plus superannuation.
• Access to Infinity’s Rapid Repay financial empowerment program and wealth-building education.
• Complimentary onboarding trip to the company HQ on the Gold Coast.

Additional Information

Work schedule is Monday to Friday, 9am to 5pm; office located at 63A Market Street, Wollongong, NSW 2500, with available street parking. The role offers a hybrid working model with three days remote and two days on-site weekly.