Installation Planner

About the Company

Zuno is a worldwide platform that connects brands and engineers to facilitate the installations of heating, cooling, and energy solutions in residential settings. As the first fully integrated UK platform for energy-efficient upgrades, it combines product offerings, services, and fulfillment into a single, streamlined system. Zuno enables brands to rapidly launch home installation services while providing registered engineers an all-encompassing tool to find local jobs tailored to their skillsets. The company's coverage spans boilers, air conditioning, solar panels, battery storage, heat pumps, and EV chargers, supporting smarter homes, skilled employment, and the UK's shift towards energy-efficient living.

Role Overview

The Installation Planner position, based full-time onsite in Leeds, entails managing the complete scheduling process for home energy solution installations. This includes pairing installation tasks with suitable engineers, considering their expertise, proximity, and availability. Daily duties involve reviewing incoming requests, verifying details with clients, ensuring booking accuracy within the platform, and coordinating products and services for each assignment. Collaboration is required with engineers, customer support teams, and brand partners to resolve scheduling conflicts, streamline routes, and reduce idle time. Additionally, the planner will track job statuses, keep stakeholders informed, and contribute to improving planning workflows and operational efficiency.

Candidate Profile

• Demonstrated strong skills in scheduling, planning, and coordinating multiple installation projects efficiently.
• Previous experience with field operations, logistics, or workforce management systems, preferably in sectors such as energy, HVAC, or home services.
• Exceptional communication and interpersonal abilities to work effectively with engineers, customers, and internal personnel.
• High attention to detail for accurate data handling, documentation, and usage of digital tools or CRM systems.
• Comfortable adopting and mastering technology platforms and dashboards swiftly.
• Problem-solving aptitude to handle last-minute schedule alterations, prioritize workload, and make quick decisions under pressure.
• A customer-centric mindset focused on delivering dependable and prompt service experiences.
• Prior knowledge or experience in energy-efficient solutions or HVAC industries is advantageous but not essential.
• Preferred educational background or training in fields like operations, logistics, or administration.