Inside Sales Support Specialist – Agtech

Overview

Mac & Fulton Talent Partners is collaborating with a reputable horticultural solutions company to recruit an Inside Sales Support Specialist to bolster its North American commercial sales team. This role suits candidates who thrive at managing sales support activities behind the scenes while maintaining direct interaction with both prospects and customers.

Key Responsibilities

• Deliver proactive sales and administrative assistance to regional Account Managers.
• Prepare comprehensive information on customers, accounts, and sales opportunities prior to meetings and visits.
• Assist in quote preparation, product trials, product details sharing, and related commercial documentation.
• Keep CRM records accurate and up to date concerning customer interactions and sales activities.
• Provide Account Managers with vital product, order, logistics, and technical data.
• Collaborate with Customer Service, Product Management, Technical Support, and other internal teams to ensure prompt responses to customers.
• Follow up on inbound leads and marketing opportunities along with customer inquiries and unresolved sales matters.
• Initiate outbound prospecting efforts targeted at designated customer segments.
• Identify and qualify potential sales leads, forwarding more complex or larger opportunities to the appropriate Account Manager or distributor.
• Handle and convert smaller sales opportunities on your own.
• Reconnect with inactive clients and seek chances for repeat business.
• Act as the main commercial liaison for an assigned set of smaller customer accounts or house accounts.
• Provide routine product and order information and coordinate with internal teams to resolve customer queries.
• Escalate higher-value, complex, or strategic opportunities to senior Account Managers.
• Assist in facilitating customer and distributor meetings, following up on action items, and planning.
• Collect feedback from customers and the market, sharing relevant insights internally.
• Maintain visibility of sales pipelines to prevent stalled customer opportunities due to delayed or missed follow-ups.

Education and Experience Requirements

• Degree in Business Administration, International Business, Communications, Agriculture, Horticulture, or a related field.
• Previous work experience in sales support, inside sales, account coordination, customer success, or similar customer-facing sales roles.
• Proficient use of CRM software and adherence to structured sales processes.
• Strong verbal and written communication capabilities.
• Comfortable engaging with customers via phone, email, CRM, and digital channels.
• Excellent organization and time management skills to juggle multiple priorities and follow-up tasks effectively.
• Attentive to detail with disciplined CRM record-keeping practices.
• Proactive in reaching out to customers and prospects.
• Ability to discern when to escalate opportunities to Account Managers.
• Team-oriented with the capability to coordinate efforts across various internal departments.
• Experience operating effectively in a fast-paced, international commercial setting.
• Preferred: Experience supporting field sales teams or distributor networks.
• Preferred: Experience in horticulture, agriculture, growing media, or other technical product environments.
• Preferred: Additional language proficiencies.

Additional Information

• Position location: Remote, ideally in the Pacific Standard Time (PST) zone.
• Employment type: Full-time.
• Salary offered: $55,000 USD per annum.