Inside Sales Representative - Italian Speaking

About Xenon arc

Xenon arc revolutionizes how producers engage with their customers by collaborating with top-tier companies from industrial chemicals to global food ingredient suppliers. We address the challenges of penetrating difficult markets by extending our clients' brands, boosting sales, enhancing operations, and facilitating digital transformation. Our teams combine technical knowledge, innovative digital solutions, and a customer-centric approach to deliver outstanding results. Beyond simple product distribution, we develop solutions that strengthen client-customer ties and foster enduring success.

Job Summary

The Inside Sales Representative will focus on qualifying and converting leads and deepening relationships with existing valued customers via phone, email, and virtual meetings. Emphasis is on high-engagement outreach to smaller, untapped customer segments to stimulate revenue growth. This role reports directly to the Commercial Director.

Primary Responsibilities

• Initiate contact with potential customers through proactive cold calls and email campaigns.
• Handle inbound inquiries and evaluate leads according to needs and purchasing potential.
• Nurture leads persistently until they convert into loyal customers.
• Manage a portfolio of existing customers, ensuring satisfaction and loyalty.
• Proactively connect with small customers to uncover expansion opportunities and increase revenue share.
• Forge strong relationships with new and current clients to ensure long-term retention.
• Provide exceptional support before and after sales.
• Log all customer interactions, progress, and next steps accurately in the CRM system.
• Keep the sales funnel regularly updated within the CRM and create performance reports and forecasts for the Commercial Leader.
• Analyze sales data to detect trends and identify areas for improvement.

Qualifications and Experience

• Bachelor's degree in Chemistry, Chemical Engineering, or a related scientific discipline, or equivalent practical experience.
• Fluent proficiency in Italian; knowledge of French or another European language is an advantage.
• Prior experience in inside sales or telemarketing roles is required.
• Strong communication capabilities coupled with persuasive interpersonal skills.

Work Location and Schedule

• Position based in Dublin, Ireland.
• Permanent full-time role.
• Hybrid work pattern: three days at the office and two days remote per week.

Physical Requirements

• Ability to remain seated and operate a computer for extended periods.

Travel Requirements

• Occasional travel expected, up to 10% of the time.

Additional Information

Note that this job description is not exhaustive; role duties and responsibilities may evolve with or without prior notice.

Equal Employment Opportunity

Xenon arc is committed to equal employment opportunities, prohibiting discrimination or harassment based on race, ethnicity, marital or parental status, disability, veteran status, age, religion, political beliefs, gender identity, sexual orientation, or other protected categories. Employment and compensation decisions are exclusively based on relevant experience, skills, and abilities.