Inside Sales Executive

About House of EdTech

House of EdTech (Goenka Kachave LLP) is a fast-expanding multi-entity educational technology firm delivering outcome-focused professional education across critical sectors such as Artificial Intelligence, Finance, Data, Product Management, and Business Skills. Founded by industry leaders Aditya Goenka and Aditya Kachave, it offers curriculum driven by industry needs with practitioner-led training, aiming to empower professionals and entrepreneurs to enhance skill sets and grow careers.

• Over 5 million learners nationwide and internationally
• Annual Recurring Revenue surpassing 500 crore INR
• A team exceeding 2,500 employees spanning Sales, Marketing, Technology, Product, and Operations
• Strong presence in Pune and Kolkata with India-wide digital outreach

Key brand initiatives include practical AI tools, productivity solutions, personal finance education, stock market training, and data analytics programs.

Role Overview and Responsibilities

The Inside Sales Executive based in Salt Lake, Kolkata, working full-time from 12:15 PM to 9:30 PM, will primarily manage payment follow-ups, customer interaction, revenue collection, and assist converting interested prospects into enrolled users. Key functions include:

• Following up persistently with customers who have made initial deposits
• Converting interested leads to full enrollment by facilitating complete payment processes
• Maximizing revenue through disciplined and regular payment collection efforts
• Tracking and closing cases with outstanding payments
• Assisting clients post-workshops and sales conversations with payment options including EMI and one-time payments
• Resolving payment and enrollment challenges to ensure smooth onboarding transitions
• Conducting outbound calls to prospects and customers, addressing queries regarding courses, pricing, and enrollment options
• Collaborating with the Sales team to monitor and improve workshop-to-enrollment conversions
• Maintaining detailed and accurate reporting on lead tracking, payment follow-ups, and customer engagement
• Identifying payment onboarding drop-offs and proposing process improvements
• Managing communication regarding pricing, promotional offers, and payment plans precisely

Qualification and Skills

Candidates should hold a graduate degree in any field and possess 0 to 3 years of experience in roles such as sales support, payment collections, telecalling, or inside sales. Essential capabilities include:

• Excellent verbal and written communication skills
• Strong negotiation and persuasion talents
• Comfort with outbound calls and customer engagement
• Personal laptop is mandatory for the role
• Basic proficiency in MS Excel
• Good at documenting and reporting customer interactions
• Familiarity with CRM systems is advantageous

Core Competencies and Work Culture

• High degree of ownership and accountability
• Structured, organized approach to work
• Persistence and discipline in follow-ups
• Customer-centric mindset focused on revenue goals
• Ability to thrive in a target-driven environment

Additional Information

• Location: Work from office in Salt Lake, Kolkata
• Work hours: 12:15 PM to 9:30 PM
• Experience Required: 0-3 years
• Compensation: Competitive salary with performance-based incentives
• Career growth and learning opportunities available
• Collaborative and performance-oriented work environment