Inside Sales Executive

About the Role

We seek an enthusiastic and goal-oriented Inside Sales Executive to actively promote and sell online, distance learning, and executive master’s degree courses from well-regarded universities and educational bodies. The role involves engaging with potential students and professionals, assessing their career objectives, recommending ideal postgraduate programs, and assisting them through the admission and enrollment stages.

Key Responsibilities

• Contact potential students and working professionals via inbound and outbound calls, leads, WhatsApp, and email channels.
• Assess candidates’ academic backgrounds, career goals, and learning preferences.
• Provide guidance on appropriate master's degree courses such as MBA, MCA, M.Sc., and other postgraduate options.
• Accurately communicate program specifics, university accreditation, eligibility requirements, course lengths, fees, and admission procedures.
• Convert qualified leads into confirmed admissions by following up effectively and managing concerns.
• Meet daily, weekly, and monthly sales targets consistently.
• Maintain ongoing communication with prospective students throughout the admission pipeline.
• Track application statuses, documentation, fee payments, and enrollment confirmations.
• Keep detailed records of leads, calls, follow-ups, and sales progress in CRM software.
• Establish trust by offering transparent and precise program information.
• Collaborate with admissions, academic, and operations teams for smooth enrollment processing.
• Monitor sales metrics and report performance regularly to management.

Candidate Qualifications

• Bachelor’s degree in any field.
• 0 to 3 years experience in sales, telesales, counseling, or business development; background in EdTech is advantageous.
• Strong communication, persuasion, negotiation, objection management, and closing skills.
• Customer-focused attitude with confidence in engaging professionals.
• Adept at working toward sales goals in a target-driven environment.
• Basic proficiency in MS Excel, email, and CRM platforms.
• Eagerness to learn details about postgraduate courses, universities, and admission workflows.
• Fresh graduates with excellent communication capabilities are encouraged to apply.

Performance Metrics

• Achievement of monthly admission and revenue targets.
• Lead-to-admission conversion effectiveness.
• Volume of qualified leads contacted and followed up.
• Application completion and enrollment conversion rates.
• Consistency in follow-ups and CRM data accuracy.
• Quality of counseling and student experience.