- Experience
- 2–4 yrs
- Salary
- —
- Openings
- 1
- Posted
- 4 hours ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
Overview
This role involves providing onsite IT support at a Singapore office and assisting remote users across the APAC region. The primary objective is to manage hardware and software troubleshooting, user access, and device management efficiently to ensure seamless IT operations.
Key Responsibilities
- Deliver onsite IT assistance, addressing hardware and software issues for Singapore office staff.
- Offer remote IT support for users located throughout the APAC region.
- Manage Windows environments and support basic macOS platforms.
- Facilitate user access through cloud-based identity management tools such as Okta.
- Administer device management solutions, including Microsoft 365, Intune, and Jamf.
- Keep track of IT hardware inventory and assets diligently.
- Coordinate with external vendors to manage hardware repairs and oversee courier logistics.
- Provide technical assistance and support to senior-level stakeholders as required.
Candidate Requirements
- A minimum of 2 to 4 years of experience in IT support, covering both onsite and remote assistance.
- Familiarity with basic macOS and solid knowledge of Windows operating systems.
- Experience working with identity and access management platforms like Okta.
- Proficiency in device management tools such as Microsoft 365, Intune, and Jamf.
- Hands-on experience managing IT assets and delivering remote support across multiple countries.
- Capability to liaise effectively with vendors about hardware repairs and shipment arrangements.
- Certifications like CompTIA A+ or ITIL are desirable but not mandatory.