Information Technology Supervisor

Overview

The IT Supervisor role is responsible for managing the daily IT functions at the Kapeeka factory in Nakaseke District, Uganda. The position ensures a dependable, secure, and effective IT infrastructure and services are maintained to support various business operations including production, administration, finance, HR, warehouse, and more.

Key Responsibilities

• Oversee installation, configuration, and maintenance of IT infrastructure such as LAN, WAN, Wi-Fi, routers, switches, and firewalls.
• Monitor network performance and resolve connectivity issues, ensuring reliable internet access throughout office, factory, and warehouse locations.
• Provide daily technical support to factory employees, including setup and maintenance of computers, printers, servers, and other peripherals.
• Support users with ERP, particularly SAP systems, by handling first-level user support and coordinating escalations.
• Implement and enforce IT security measures, manage access controls, and monitor for unauthorized access or cyber threats.
• Provide technical assistance for CCTV and access control systems, ensuring equipment operational status and coordinating maintenance with security staff and vendors.
• Facilitate data backup routines, monitor backups, assist in data recovery, and safeguard company data.
• Conduct routine inspections and preventive maintenance on IT assets and coordinate repairs with vendors.
• Participate in IT setup for new factory facilities, collaborating with cross-functional teams for infrastructure deployment including network, security, and digital systems.
• Manage relationships with IT vendors, monitor service quality, procure equipment, and ensure compliance with company standards.
• Maintain thorough documentation related to IT assets, user accounts, licenses, incidents, maintenance, vendors, and projects, and prepare regular status reports.
• Supervise local IT support personnel, assign tasks, provide coaching, and uphold quality customer service standards within the IT team.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related disciplines.
• Professional IT certifications (e.g., CCNA, CompTIA, Microsoft, Fortinet, Cisco) are advantageous.
• Strong hardware, networking, and IT infrastructure knowledge.
• Familiarity with Windows OS, Microsoft Office, and ERP systems, preferably SAP.
• Experience with CCTV, access control, and security technologies is a plus.

Experience

• 3 to 5 years of relevant IT experience, ideally within manufacturing, logistics, or industrial settings.
• 1 to 2 years in a supervisory or leadership role preferred.
• Proven track record supporting multiple departments in a dynamic operational environment.
• Hands-on experience managing networks, IT infrastructure, and vendor relations.

Technical Skills

• Proficient in LAN/WAN and Wi-Fi setup and troubleshooting.
• Knowledgeable in TCP/IP, DHCP, DNS, and network administration.
• Experienced with router, switch, firewall management and Windows desktop/server support.
• Skilled in Microsoft 365 and Office applications.
• Competent in hardware troubleshooting, user access management, cybersecurity basics, IT asset and license management.
• Familiar with CCTV and access control systems, backup procedures, ERP/SAP user support, and incident management.

Key Competencies

• Excellent problem-solving and analytical capability.
• Strong troubleshooting, attention to detail, and organizational skills.
• Effective communication and interpersonal abilities.
• Ability to perform well under pressure and respond to urgent technical issues.
• Independent work ethic with leadership skills and customer-focused mindset.
• High ethical standards and ability to maintain confidentiality.
• Willingness to operate within a factory/industrial setting and collaborate across technical and non-technical personnel.