Information Technology Specialist

About Amaala Yacht Club

Situated along Saudi Arabia's northwest coastline, Amaala Yacht Club at Triple Bay Marina offers a luxurious yachting experience with 120 berths designed for superyachts up to 130 meters. More than a marina, it blends luxury, leisure, and urban vibrancy in a sustainable setting featuring preserved mangroves, seagrass, and coral habitats. Developed by Red Sea Global (RSG) aligned with Vision 2030, it elevates the nation’s standing in global yachting. Come 2027, it will host the pinnacle event of The Ocean Race, reinforcing its elite sailing status.

Role Purpose

The Information Technology Specialist supports the smooth delivery, operation, upkeep, and enhancement of IT services and solutions. This includes technical assistance, daily IT functions, technology project involvement, and aiding the department in attaining its goals.

Key Responsibilities

• Deliver first and second-level technical support across users, hardware, systems, and IT services.
• Help maintain IT systems' availability, reliability, and performance.
• Support installation, configuration, monitoring, maintenance, and troubleshooting for tech solutions and equipment.
• Contribute to IT project rollouts, system updates, and operational projects.
• Assist in sustaining business applications and technology services ensuring daily operational continuity.
• Liaise with vendors and service providers regarding support, upkeep, and issue resolution.
• Keep thorough records of IT documentation, asset inventories, logs, and related materials.
• Monitor system performance actively to spot enhancement opportunities.
• Assist in enforcing information security, data safety, and compliance measures per company policies.
• Provide technical aid during meetings, events, and operational undertakings as required.
• Support business continuity plans and disaster recovery efforts as directed.
• Collaborate with internal teams to fulfill business and operational IT needs.
• Stay apprised of emerging IT technologies, industry trends, and best practices.
• Undertake additional tasks assigned by management supporting IT and operational goals.

Safety, Quality and Environment

• Adhere to all Health, Safety, Quality, Security, and Environmental policies and standards.
• Maintain a secure work environment and promptly report hazards or risks.
• Ensure all activities comply with quality and regulatory requirements.

Continuous Improvement

• Identify and propose enhancements for IT services, workflows, and operational efficiency.
• Actively participate in continuous improvement initiatives and best practice implementations.
• Share insights and lessons learned to uplift team effectiveness and service quality.
• Support innovation and adoption of new technological approaches and working models.

Qualifications and Experience

• Bachelor’s degree in IT, Computer Science, Information Systems, or related disciplines.
• 1-2 years' experience in Information Technology or a similar technical support role.
• Fundamental understanding of IT operations, systems, applications, and user support.
• Strong analytical and problem-solving capabilities.
• Effective communication, interpersonal skills, and customer-service orientation.
• Ability to prioritize and manage multiple assignments in a dynamic context.

Technical Skills

• Technical troubleshooting and problem resolution acumen.
• Familiarity with IT infrastructure, hardware, software, and end-user assistance.
• Basic knowledge of networking including wired and wireless technologies.
• Experience with Microsoft Windows operating systems and Microsoft 365 suite.
• Understanding of IT service management frameworks and support workflows.
• Awareness of cybersecurity, information security, and data protection principles.
• Experience with IT asset management, thorough documentation, and inventory controls.
• Ability to support varied business applications and technology solutions.
• Strong diagnostic skills with keen attention to detail.
• Ability to handle multiple support requests and deadlines effectively.
• Open to learning new technologies and adapting to evolving business demands.
• Advantageous: familiarity with hospitality, retail, POS systems, property management systems, collaboration platforms, AV equipment, meeting room tech, and guest support technologies.

Working Environment & Context

This role supports IT service delivery across multiple premises and business units within a bustling hospitality setting. It requires flexibility to handle diverse IT tasks, collaborate extensively internally and with vendors, and uphold service reliability and availability.