Information Technology Sales Specialist

About the Opportunity

Join a respected global IT Service Management (ITSM) company, trusted for over 40 years, specializing in IT operations enhancement through training, consulting, managed IT support, and ITSM solutions supported by a 24/7 global service center.

This role primarily targets new business, focusing on discovering, cultivating, and securing new customers in Managed IT Services, including outsourced Service Desk, IT Support, and End User Support.

Key Responsibilities

• Develop and maintain your own qualified sales pipeline through proactive prospecting, campaigns, networking, referrals, and partner collaborations aimed at mid-market and enterprise UK organizations.
• Engage senior stakeholders across IT, Operations, Procurement, and executive levels to understand their operational challenges and needs.
• Lead comprehensive sales processes from discovery to negotiation and closing, presenting tailored proposals in partnership with technical and consultancy teams.
• Manage client onboarding and sustain long-term commercial relationships, spotting upselling and cross-selling possibilities within managed services, consulting, technology, and education offerings.
• Provide regular sales progress reports, maintain accurate customer relationship management data, and participate in industry events representing the company.

Candidate Requirements

• Substantial success in acquiring new Managed IT Services business, specifically in outsourced IT service sectors like Service Desk and End User Support.
• A minimum of three years experience in B2B technology or Managed Services sales, with documented achievement of new business targets.
• Capability to independently generate and manage a robust pipeline while handling complex sales cycles from initial contact through closing negotiations.
• Strong commercial acumen, negotiation expertise, and the ability to credibly interact with senior IT and business decision-makers.
• Self-driven, resilient, accountable, with excellent communication and relationship building skills to nurture accounts post-onboarding.

Desirable Qualifications

• Direct experience selling outsourced Service Desk or End User Support solutions.
• Familiarity with IT Service Management concepts and ITIL frameworks.
• Pre-existing professional connections within UK mid-market or enterprise sectors.
• Emphasis on proven commercial success over formal academic credentials.