Information Technology Project Manager

Role Overview

The Information Technology Project Manager is responsible for leading IT projects across the organization, managing business applications, cloud services, infrastructure coordination, vendor relations, and IT governance. This position acts as a liaison between business stakeholders, IT teams, and technology partners to ensure that technology solutions align with business requirements, are delivered within the approved schedule and budget, and are effectively transitioned into routine operational use.

Key Responsibilities

• Manage IT projects through all phases including initiation, gathering requirements, detailed planning, execution, testing, deployment, handover, and final closure.
• Develop and maintain comprehensive project artifacts such as plans, milestones, budgets, resource allocations, risk and issue logs, and dependency maps.
• Coordinate efforts between business units, internal IT personnel, vendors, and consultants to ensure project scope is fulfilled on time and within budget.
• Implement project governance practices including steering committee management, status reporting, action item tracking, change control, and issue escalation.
• Oversee user acceptance testing, deployment activities, stabilization phases, and ensure smooth handover to business and IT support functions.
• Document lessons learned, generate closure reports, and facilitate knowledge transfer upon project completion.
• Provide or arrange level 1 and level 2 application support during post-launch stabilization.
• Manage daily operations of core enterprise applications, including Microsoft Dynamics 365, Ramco HCM, Focus, Sage, and other systems, coordinating vendor support and enhancements.
• Collaborate with business teams to understand operational processes and challenges, translating these into functional and technical solutions.
• Maintain application improvement roadmaps, backlog prioritization, release planning, testing, and deployment.
• Keep all application documentation, support workflows, access controls, and vendor contacts current.
• Coordinate integrations across Microsoft 365, Azure, Google Cloud Platform, and various ERP, HR, finance, and property management systems.
• Oversee Microsoft 365 license management including subscription renewals, allocation, utilization tracking, and cost control, while working with Microsoft partners on technical issues and service updates.
• Manage identity, access, administrative roles, security, and compliance controls for Microsoft 365 in collaboration with infrastructure and security teams.
• Coordinate cloud activities for Microsoft Azure and Google Cloud environments, supporting migration, modernization, integration, disaster recovery, cost tracking, and optimization efforts.
• Ensure cloud setups adhere to approved architecture, security, backup, and governance standards.
• Oversee network, server, firewall, VPN, backup, endpoint support, and cybersecurity tools including Trend Micro XDR, driving remediation, updates, monitoring, and access controls.
• Act as the main IT liaison for business stakeholders, facilitating workshops, requirements gathering, business case development, vendor assessment, demos, and technical evaluations.
• Establish and uphold IT project governance standards, policies, procedures, controls, and ensure compliance with security and audit requirements.
• Manage relationships with IT vendors and service providers, monitoring SLA adherence, conducting service reviews, and engaging in contract negotiations and renewals.
• Coordinate IT service management tasks including incident and problem management, ensuring smooth operational transitions from projects, root cause analysis, automation, and continuous process improvements.
• Lead resource coordination across multiple IT functions, set priorities based on business needs and project demands, and facilitate collaboration among IT and business stakeholders.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, or related discipline.
• Demonstrated experience in delivering complex enterprise IT projects from inception to completion.
• Strong practical or functional experience with Microsoft Dynamics 365 is required.
• Experience managing enterprise business applications including maintenance, enhancements, integrations, and deployments.
• Familiarity with Microsoft 365 administration, licensing management, and cloud platforms such as Microsoft Azure and Google Cloud Platform.
• Knowledgeable about network infrastructure, server management, firewalls, backup solutions, endpoint devices, and cybersecurity frameworks.
• Proven ability in vendor management including SLA monitoring, contract negotiations, and technology evaluations.
• Understanding of IT governance practices, change management, risk assessment, and project reporting requirements.
• Excellent skills in stakeholder engagement, communication, negotiation, problem solving, and analysis.

Preferred Certifications

• Project Management Professional (PMP), PRINCE2, or equivalent project management certification.
• ITIL certification for IT service management.

Technical Environment

• Business Applications: Microsoft Dynamics 365, Ramco HCM, Focus, Sage, and other enterprise systems.
• Cloud Platforms: Microsoft Azure, Google Cloud Platform (GCP).
• Productivity Suites: Microsoft 365.
• Infrastructure: Network, servers, firewalls, backups, connectivity, endpoint devices.
• Cybersecurity: Trend Micro XDR and related security technologies.
• Governance & Service: ITSM, project governance, change and risk management, vendor management, policies, and controls.