Information Technology Operations Manager
Dublin, County Dublin, Ireland · Full Time
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- Experience
- 10+ yrs
- Salary
- EUR 80,000 / year
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Eligibility
- Applicants must have full and lawful rights to work in Ireland as sponsorship is not available.
- Resume
- Required to apply
Where you'll work
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Job description
Role Overview
We are collaborating with a reputable Irish IT managed services company seeking an Operations Manager to spearhead its next expansion phase. This senior leadership position offers significant influence and involves direct reporting to top executives. The manager will oversee daily operational tasks, lead teams of engineers and analysts, and develop standardized, scalable workflows that ensure exceptional client service as the organization scales. This opportunity suits candidates driven by continuous improvement, precision, and a history of delivering reliable, excellent results.
Company Background
The client is a trusted managed services provider in Ireland, specializing in IT support, cybersecurity, outsourcing, and business continuity solutions. Known for responsive and quality service, they maintain enduring client partnerships. Their culture emphasizes collaboration, ownership, transparent communication, and positivity. They support employee growth through comprehensive training, mentoring, and clear career progression paths.
Primary Responsibilities
- Direct daily operations to ensure consistent, top-tier service delivery
- Supervise, mentor, and foster growth in a team of engineers and analysts
- Establish and nurture long-term client relationships
- Design and refine standardized operational processes and procedures
- Engage in strategic planning as a leadership team member
- Monitor key performance indicators and spearhead operational enhancements
- Align operational activities with overarching company goals during growth
Candidate Profile
- Over 10 years’ experience managing operations with service delivery, preferably in MSP, IT services, or technical environments
- Excellent communication skills and adept at managing client relationships
- Meticulous attention to detail and dedication to consistent quality
- Demonstrated success in leading, motivating, and developing teams
- Proactive problem-solver with passion for continual improvement
- Must have full legal authorization to work in Ireland
Compensation and Benefits
- Up to €80,000 annual salary
- Annual company bonus ranging from 10% to 15%
- Hybrid work arrangement
- Private health insurance
- Pension plan
- Access to training, mentoring, and transparent promotion opportunities
- A leadership position with substantial impact on the evolution of the Operations department
- Supportive, values-driven corporate culture