Information Technology Manager

About MAKKAH WATER SAFA

Founded in 1976 near the holy city of Makkah, MAKKAH WATER SAFA is dedicated to delivering top-quality bottled drinking water at affordable prices to residents of Makkah and Jeddah, as well as pilgrims and other visitors. The company derives its raw water sources from nearby valleys and has developed its operations using advanced technology paired with rigorous quality control practices. Initially, the French company Evian provided technical guidance, ensuring cutting-edge production methods, packaging techniques, and adherence to health standards. From a local service provider, it has expanded to become a prominent bottled water manufacturer in Saudi Arabia and the surrounding GCC regions while exporting internationally. The company holds prestigious Saudi quality certifications including ISO9002 and SGS, and is affiliated with the International Bottled Water Association (IBWA).

Role Overview

The Information Technology Manager role is full-time and requires presence on-site in Jeddah. The individual in this position will be responsible for overseeing and maintaining the company’s entire IT infrastructure, ensuring systems and applications crucial to production, logistics, and administration operate securely and efficiently. Core duties include managing networks and servers, supervising IT support services and helpdesk operations, coordinating system maintenance, upgrades, and integrations. The position entails developing and enforcing IT policies, implementing cybersecurity protocols, managing backup and disaster recovery strategies, and ensuring adherence to applicable compliance standards.

This role also demands leading IT-related projects, vendor management, system optimization aligned with business objectives, and active collaboration with various departments to foster operational enhancements and scalability.

Required Skills and Qualifications

• Expertise in IT infrastructure management encompassing servers, network systems, and hardware upkeep.
• Experience in systems administration and support for applications such as ERP, production software, and databases.
• Proficiency in cybersecurity principles, including data protection, access control, and disaster recovery planning.
• Skills in managing IT projects, coordinating vendors, budget administration, and resource allocation.
• Capability in user support, troubleshooting, documentation preparation, and conducting training sessions for both technical and non-technical users.
• A bachelor's degree in Information Technology, Computer Science, or a related discipline is required; advanced certifications such as Cisco, Microsoft, ITIL, or security credentials are advantageous.
• Practical experience managing IT environments within manufacturing, FMCG, or industrial sectors is highly preferred.
• Strong analytical thinking and problem-solving aptitude.