Information Technology Help Desk Support

Role Overview

The Information Technology Help Desk Support position at Albaap عالباب لإدارة المرافق is a full-time, on-site role located in Riyadh. The main objective is to deliver first-level technical assistance to internal users, handling service inquiries, diagnosing issues, and resolving problems related to hardware, software, and network systems.

Key Responsibilities

• Manage user accounts and access rights effectively.
• Assist with the installation and setup of workstations and peripheral devices.
• Escalate complex technical incidents to senior IT personnel when necessary.
• Maintain accurate documentation of support tickets using the designated service management system.
• Adhere to established IT protocols and contribute to a secure, stable technology environment.
• Collaborate with various departments to provide clear guidance and support.
• Ensure prompt and courteous assistance to users in every interaction.

Qualifications and Skills

• Strong skills in Information Technology and troubleshooting to quickly identify and resolve user issues.
• Competence in Network Administration and Network Security to support and safeguard the organization's infrastructure.
• Excellent Customer Service abilities for effective communication, expectation management, and focused user support.
• Comfortable working with common operating systems such as Windows, office productivity applications, and basic hardware troubleshooting.
• Demonstrated time management abilities, attention to detail, and compliance with IT policies and procedures.
• Education level: diploma or bachelor's degree in IT, Computer Science, or related disciplines, or equivalent practical experience.
• Preferred candidates have prior experience in help desk or technical support roles and possess relevant IT certifications such as CompTIA A+ or Network+.