Inbound Team Lead - Customer Support

Role Overview

We seek an experienced team leader to manage and inspire a customer support team of 16 members. This role requires excellent interpersonal skills to act as the central communication point and proactive leadership to ensure seamless team functioning and collaboration.

Key Responsibilities

• Establish and nurture a motivating team atmosphere fostering open communication.
• Define clear objectives and goals for the team.
• Assign tasks with appropriate deadlines and monitor daily operations.
• Track team performance through metrics and present regular reports.
• Provide motivation and coaching based on identified training needs.
• Address feedback, resolve conflicts, and cultivate a positive work environment.
• Reward exceptional performance and encourage innovation and calculated risks.
• Organize team-building activities to strengthen collaboration.

Qualifications and Skills

• At least one year of proven experience as a team leader or supervisor.
• Strong understanding of performance measurement criteria.
• Proficient in computer applications, especially Microsoft Excel.
• Exceptional communication skills in English and Hindi, with additional languages considered a plus.
• Strong leadership, organizational, time management, and decisive decision-making capabilities.