Implementation Specialist / Client Product Manager

About VidApp

VidApp specializes in creating bespoke subscription-based applications tailored for fitness and wellness content creators across multiple platforms including iOS, Android, web, and TV. We collaborate with top fitness influencers and studios worldwide, delivering apps that serve as daily training tools for their communities. Unlike templated solutions, we build, design, and continuously support each app with dedication.

Our small but experienced team based in New Zealand is expanding, and we prioritize maintaining strong, long-term relationships with clients.

Role Purpose

Leveraging AI-driven tools and a modular approach, we can rapidly develop and launch client-specific features while ensuring security, quality, and consistency. While technical build processes are streamlined, the broader challenge lies in the end-to-end journey: determining feature needs, researching, designing, testing, deploying, and analyzing success metrics — requiring a human-centered approach.

This position consolidates these responsibilities under dedicated ownership for a portfolio of clients, shifting these duties away from the founding team. We anticipate building a team around these specialists, with this as the inaugural role.

Key Responsibilities

• Manage the full lifecycle of bespoke features for assigned clients starting from initial discussions to impact measurement.
• Collaborate with clients and internal teams to prioritize feature development and sequence.
• Conduct discovery and research to deeply understand client needs and their user behaviors.
• Provide clear, structured problem definitions to guide the design process effectively.
• Coordinate the development phase utilizing our advanced tooling systems.
• Facilitate testing with client teams and end-users ensuring quality and usability.
• Oversee rollout and collect feedback to evaluate feature performance and drive continuous improvement.

Candidate Profile

• Exceptional communication skills with a knack for nurturing client relationships.
• Highly organized with an ability to ensure no tasks or details are neglected.
• Product-oriented mindset with enthusiasm for product development, no formal product manager background necessary.
• Technically savvy enough to engage in meaningful discussions with developers and tech-oriented clients.
• Experience in the SaaS industry is essential.
• Personal interest in fitness and wellness, ideally as an active app user.
• Entrepreneurial spirit suited to a pioneering role within a dynamic software environment.

Additional Information

• Ideal if you come from SaaS support, account management, or project delivery wishing to broaden into product ownership.
• You should be comfortable being the trusted client liaison who drives tangible outcomes.
• Based in New Zealand with a remote working setup and openness to part-time engagement for suitable candidates.
• Work primarily aligns with US time zones, requiring flexibility for early calls.
• You will influence the evolution of the role and delivery methods.
• Daily use of proprietary AI tools is integral to our workflow.