ICT Manager

About Crowleys DFK

Crowleys DFK values its people as its greatest asset, fostering a culture rooted in care, inclusivity, innovation, and teamwork. This inspires a collaborative environment where professionals can progress their careers. The firm celebrates diverse skills and backgrounds, seeking seasoned experts to join their growing team.

What We Offer

• Competitive salary with excellent benefits package.
• Flexible working hours and a hybrid work policy including "Work from Anywhere".
• Opportunities for career advancement via a structured Competency and Career Path Framework, alongside extensive Learning & Development programs.
• Dedicated initiatives focused on mental wellbeing and ongoing training.
• Participation in social activities organized by the Sports & Social Team and community involvement with a dedicated Charity Partner.
• Enhanced work-life balance with year-round early finish Fridays at 3pm and a paid day off on your birthday.

Role Overview

We are seeking an ICT Manager to lead our ICT team based in Cork, with a hybrid work arrangement requiring two days in the office weekly. This permanent role involves a standard 37.5-hour workweek.

Key Responsibilities

• Formulate and implement the firm's ICT strategy, aligning projects and roadmaps with business objectives.
• Oversee ICT budgets, licensing, support contracts, and technology investments.
• Assess emerging technologies, including AI and automation, for their business impact and associated risks.
• Lead critical projects like system migrations, office relocations, and hardware upgrades.
• Manage and nurture the ICT team to ensure strong support and collaboration across Cork and Dublin offices.
• Direct the service desk operations, managing priorities, escalations, and service performance.
• Administer both on-premises and cloud infrastructure, including networking, storage, and connectivity components.
• Handle Microsoft 365 suite management, encompassing Entra ID, Exchange Online, Teams, SharePoint, OneDrive, and Intune.
• Supervise endpoint management, software patching, application deployment, network authentication, and access controls.
• Ensure dependable backup, disaster recovery, and business continuity plans are in place, supported by frequent tests and precise documentation.
• Collaborate on information security management with the Senior Systems Administrator, including policies, controls, risk assessments, and awareness programs.
• Maintain compliance with GDPR, Data Protection Act 2018, and relevant client, regulatory, and professional standards.
• Manage identity and access controls, vulnerability assessments, security monitoring, endpoint and email defenses, and penetration testing.
• Lead ICT incident response activities and coordinate with the Data Protection Officer regarding personal data breaches.
• Support security-related requirements such as questionnaires, cyber insurance processes, and certifications like ISO 27001 and Cyber Essentials Plus.
• Oversee ICT vendor relationships and contracts, ensuring service quality and value delivery.
• Administer business-critical applications across accounting, payroll, tax, audit, practice management, and document systems.
• Provide regular reporting on service performance, risks, budgets, and project statuses, serving as the escalation contact for major ICT concerns.
• Support technology requirements arising from business expansions, mergers, and office transformations.

Candidate Profile

• Minimum 7 years of IT experience, including at least 2 years in a leadership or management role.
• In-depth knowledge of Microsoft 365, Entra ID, Intune, Windows Server, and Active Directory.
• Expertise in networking technologies such as switching, firewalls, VPNs, Wi-Fi, VLANs, 802.1X authentication, and RADIUS.
• Hands-on experience with information security practices, backup and recovery procedures, incident management, and strong GDPR awareness.
• Proven ability to manage supplier relationships and ICT budgets efficiently.
• Excellent communication skills capable of translating technical concepts to non-technical audiences.
• Service-oriented mindset, pragmatic approach, and ability to manage priorities effectively under pressure.
• Willingness to travel periodically between Cork and Dublin offices.

Preferred Qualifications

• Exposure to professional services or environments handling sensitive client data.
• Certifications in Microsoft technologies, ITIL, CISSP, CISM, or CompTIA.
• Experience in PowerShell scripting, automation, and hybrid/cloud identity management.
• Familiarity with ISO 27001, Cyber Essentials Plus, artificial intelligence applications, or business process automation.
• Relevant academic qualifications or equivalent experience.

Additional Information

We encourage interested candidates to apply promptly to explore how joining Crowleys DFK can elevate your career to the next level.