ICABBI Autocab Dispatcher

About Kaptain Cabs

Kaptain Cabs specializes in providing high-quality call handling and dispatch services specifically tailored for taxi companies. The firm aims to enhance transportation businesses by managing their dispatch workflows efficiently, ensuring professional communication between drivers and passengers. Their solutions facilitate streamlined operations, supporting business growth and improving customer satisfaction.

Role Overview

This full-time, on-site position based in Islamabad involves managing incoming customer calls, booking rides, and coordinating driver assignments using ICABBI and Autocab dispatch software. Key daily responsibilities include monitoring vehicle locations, aligning drivers with passenger requests, updating trip statuses, and addressing scheduling issues promptly. Communication with drivers and customers must be clear and timely, resolving questions and maintaining adherence to established company procedures and service quality standards. The dispatcher will collaborate closely with the operations team to maximize fleet efficiency and ensure consistent customer service.

Qualifications

• Familiarity with ICABBI, Autocab, or similar taxi dispatch systems, including a capacity to quickly adopt new dispatch platforms.
• Excellent phone handling and customer service skills, with clear spoken English and professional telephone manners.
• Basic computer skills, particularly in Windows environments, including typing and precise data input.
• Ability to multitask efficiently, prioritize tasks, and make swift decisions amid a dynamic, high-pressure setting.
• Good understanding of geography and navigation to facilitate effective dispatching and route planning.
• Dependable, punctual, and willing to work shift-based hours including evenings, weekends, and holidays as required.
• Prior experience in taxi operations, transportation, or contact center environments is advantageous but not essential.
• Minimum education requirement is completion of high school; additional studies or certifications in operations, logistics, or customer service are a plus.