Human Resources Manager

About the Role

ZMC Express Cargo seeks a seasoned Human Resources Manager to lead HR functions from its Dubai office. The position demands comprehensive expertise in UAE labor laws, recruiting, employee management, and developing effective HR processes that promote business growth.

Key Responsibilities

• Design and execute HR strategies aligned with organizational goals.
• Manage recruitment, selection, and onboarding procedures.
• Ensure compliance with UAE labor laws, including proper documentation and MOHRE regulations.
• Oversee employee relations and drive performance management initiatives.
• Handle compensation, benefits administration, and monitor HR-related costs.
• Coordinate training, employee development, and nurture company culture.
• Conduct HR operations and provide thorough HR reporting and analytics.
• Implement and manage HR policies and governance practices.
• Collaborate with vendors and external partners when necessary.

Qualifications and Experience

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or an allied discipline; Master’s degree preferred.
• Professional HR certifications like SHRM, CIPD, or HRCI are desirable.
• Minimum 5 to 8 years of HR experience, with at least 2 to 4 years specifically in the UAE environment dealing with labor compliance.
• Experience spanning recruitment, employee relations, HR operations, and compliance.

Skills and Knowledge

• Extensive knowledge of UAE labor legislation, MOHRE processes, and documentation compliance.
• Expertise in the full recruitment cycle and onboarding procedures.
• Familiarity with disciplinary processes and managing employee relations.
• Competence in performance management systems and detailed HR recordkeeping.
• Proficiency in HRIS platforms, Excel/Google Sheets, ERP systems, and generating HR reports.
• Understanding key HR metrics, including turnover, time-to-hire, presence/absence rates, and compliance indicators.

Core Competencies

• Strong leadership with the ability to manage relationships across management and staff.
• Excellent verbal and written communication skills suitable for diverse audiences.
• Versatile problem-solving and decision-making skills coupled with precision and confidentiality.
• Highly organized with ability to multitask and meet deadlines effectively.

Language Requirements

• Fluent English communication skills (mandatory).
• Arabic language ability is advantageous.

Operational and Compliance Requirements

• Maintain strict confidentiality and handle sensitive HR topics with discretion.
• Adaptability to fast-paced work environments ensuring ongoing adherence to labor regulations.
• Cooperate with external vendors such as PRO/immigration agents, payroll providers, insurance firms, and training entities.

Collaboration

• Partner closely with operational leaders, finance, payroll, legal, and compliance teams as well as external service providers.

Additional Qualifications

• Demonstrated expertise in core HR functions including recruitment, onboarding, performance management, and handling employee relations.
• Experienced in implementing HR policies and ensuring regulatory compliance within the UAE labor framework.
• Skills in workforce planning, organizational change management, particularly within fast-moving logistics or related sectors.
• Ability to manage HR data, maintain meticulous record-keeping and utilize HRIS tools for dashboards and analysis.
• Proven strengths in coaching managers, developing talent, and fostering an inclusive work environment.
• Preferably previous senior HR roles in logistics, transportation, or similar industries.