HR/Admin Officer

Role Overview

This position involves taking full ownership of the duties assigned by Sarvodaya Manpower & Securitas Solutions Pvt Ltd (SM&SPL), including close interaction with field officers, staff members, and client management to ensure smooth security operations and business efficiency.

Key Responsibilities

• Regular communication with field staff and clients, especially those responsible for security functions.
• Managing client relations and supervising day-to-day operational activities.
• Submitting daily reports and key updates to General Manager and Managing Director.
• Overseeing training of field officers and staff on security protocols and emergency procedures.
• Managing timely payment processing to local vendors and handling administrative billing.
• Placing orders for uniforms, stationery, diaries, and other office supplies.
• Handling tender management through GEM.
• Coordinating with field and zonal officers to ensure seamless business function and monitoring night patrols.
• Monitoring security activities via the ivisit application and reviewing RKR reports including handling complaints.
• Tracking observations through surveys and sending reports to clients.
• Reviewing daily day and night reports from field and zonal officers, and managing emails diligently.
• Preparing and distributing monthly meeting reports and minutes of meetings (MOM) to relevant groups and email contacts.
• Posting new job openings on job portals, telephonic outreach from databases, and sharing candidate information with field officers.
• Sending manpower proposals, observation reports, and client feedback forms.
• Distributing festival and national holiday greetings, as well as birthday wishes, to clients via WhatsApp groups.
• Ensuring daily security reports are maintained and reminders for critical tasks like night patrolling and training sessions are sent timely via WhatsApp.
• Providing monthly attendance sheets to field officers.
• Maintaining honesty in all communication and decisions; adhering strictly to agency policies, procedures, and protocols while respecting clients.
• Preparing discussion points and reports for meetings and following up post-meetings.
• Interacting with RKR and iAccept for patrolling issues and application onboarding support.
• Performing any administrative tasks delegated by the SM&SPL office.
• Maintaining active communication through office WhatsApp groups, promptly responding to queries, and taking necessary actions.
• Refraining from involvement in financial transactions or personal matters of field officers, office staff, security personnel, or client company employees.
• Complying with all management's rules, regulations, and directions.
• Posting marketing leads in the designated WhatsApp group when received.