HR Manager

Overview

We are seeking a seasoned HR Manager with over 15 years of experience to lead the human resources function at a fast-growing quick service restaurant (QSR) business based in Shivaji Nagar, Bengaluru. Reporting directly to senior leadership including the CEO, MD, or CHRO, this role will focus on developing a strategic and operational HR framework across restaurants, corporate offices, and support functions to foster a high-performing, employee-focused culture.

Key Responsibilities

• Develop and implement the comprehensive HR strategy and aligned people roadmap that supports scaling business objectives.
• Manage manpower planning for multiple locations including new store launches, existing restaurant outlets, corporate offices, and regional operations.
• Establish effective talent acquisition strategies, especially for frontline hiring, to meet rapid expansion needs.
• Promote employee retention, job satisfaction, organizational culture, and overall employee experience throughout the organization.
• Design performance management systems incorporating KRAs, incentive schemes, and career advancement pathways.
• Oversee learning and development programs targeting restaurant leadership, store management, and frontline skill enhancement.
• Administer compensation structures, benefits, payroll controls, and sales/store incentive programs.
• Ensure adherence to labor laws, statutory regulations, POSH guidelines, and internal HR policies.
• Drive leadership succession planning and develop leadership pipelines for essential roles.
• Collaborate with operations teams to optimize productivity, reduce absenteeism and attrition, and control manpower costs.
• Create and maintain HR dashboards with metrics like attrition, hiring turnaround time, manpower productivity, engagement levels, and costs.
• Lead digital HR transformation focusing on HRIS, automation, digital recruitment, and analytics-driven decisions.
• Strengthen and preserve the organization's culture, values, internal communication, and change management programs.
• Handle employee relations and resolve complex issues across diverse locations.
• Manage and mentor the HR team including regional and restaurant-specific HR personnel.

Ideal Candidate Profile

• Minimum of 15 years progressive human resources experience, preferably in QSR, hospitality, retail, FMCG, or other industries with large frontline workforces.
• Experience managing extensive, geographically distributed teams.
• Proven success in high-growth, multi-unit, multi-location environments.
• In-depth knowledge of talent acquisition, HR operations, employee relations, learning and development, compensation and benefits, performance management, and labor law compliance.
• Strong commercial acumen with understanding of store financials, workforce productivity, and profit and loss responsibilities.
• Excellent leadership and stakeholder management capabilities.
• Advanced degree in HR (MBA or PGDM) preferred.

Success Indicators

• Reduction in frontline employee turnover.
• Manpower costs as a percentage of sales.
• Timeliness and effectiveness of hiring process including joining ratios.
• Maximized store workforce productivity.
• Improved employee engagement and satisfaction.
• Increased internal promotions and readiness for succession.
• Training program impact and effectiveness.
• Compliance with HR-related laws and standards.
• Adoption of HR technologies and digital tools.