HR Executive / HR Recruiter

About Merciplus Tech Pvt Ltd

Merciplus Tech Pvt Ltd is a technology-focused organization building digital platforms and business solutions in sectors like solar energy, e-commerce, merchant services, and customer engagement. It strives to establish a unified ecosystem connecting customers, merchants, dealers, associates, and service providers through user-friendly digital platforms. Key platforms include Merci eMart, an e-commerce marketplace connecting customers and merchants, and MyMerciWorld, facilitating support for merchants, staff, and business partners. The company also operates within the solar ecosystem, engaging with dealers, installers, merchants, and households that have adopted rooftop solar, with field teams onboarding these stakeholders onto the Merciplus network.

Role Overview

The company is recruiting a diligent and proactive HR Executive / HR Recruiter responsible for managing the hiring process and onboarding of associates and other field personnel. The role entails candidate sourcing, screening, conducting interviews, assessing suitability, coordinating documentation, assisting onboarding, and maintaining employee records. A significant focus is hiring and managing field associates who engage with dealers, merchants, and solar customers to expand the Merciplus ecosystem.

Key Responsibilities

• Identify and source candidates for associates, field marketing, sales, and business development roles.
• Review resumes and applications and conduct initial screening calls.
• Arrange and carry out interviews via phone, video, and in-person.
• Assess candidates on communication skills, readiness for fieldwork, attitude, experience, and role fit.
• Communicate job responsibilities, targets, incentives, salary, and company policies clearly during interviews.
• Shortlist candidates and manage final selection with management.
• Prepare and issue offer and appointment letters and other related documents.
• Collect, verify, and process candidate documents for onboarding.
• Complete joining formalities and maintain comprehensive employee and associate records.
• Create and update candidate databases and recruitment trackers.
• Coordinate induction and basic training sessions for newly hired associates.
• Explain company processes, reporting structures, attendance rules, and performance expectations.
• Maintain continuous communication with new hires during their initial period.
• Track joining status, attendance, probation, performance, and attrition rates.
• Follow up with selected candidates who have not joined yet.
• Work with team leaders and managers on manpower planning and replacement hiring.
• Keep employee and company information confidential.
• Support general HR administration and employee engagement initiatives.

Candidate Interview Focus Areas

• Evaluate communication and interpersonal skills.
• Assess willingness and ability to perform fieldwork and meet external partners.
• Judge proficiency in explaining company services and confidence communicating with diverse stakeholders.
• Verify basic smartphone and application usage abilities.
• Assess capacity to gather and enter customer information accurately.
• Test candidate’s target-oriented mindset, local area familiarity, travel readiness, and two-wheeler ownership where relevant.
• Consider prior field sales or marketing experience.
• Evaluate reliability, professionalism, and overall work attitude.

Preferred Candidate Profile

• A bachelor’s degree in HR, Business Administration, Commerce, Management, or similar fields.
• Prior recruitment or HR experience preferred but freshers with excellent communication and organization skills are encouraged to apply.
• Experience recruiting for field sales, marketing, telecalling, merchant onboarding, or business development roles is advantageous.
• Strong written and verbal communication abilities.
• Capacity to conduct multiple interviews daily and maintain recruitment records.
• Proficiency with MS Excel, Google Sheets, email, and basic office software.
• Excellent coordination, follow-up, and decision-making skills under recruitment targets and deadlines.

Success Metrics

• Volume of candidates sourced and interviewed.
• Number of candidates shortlisted, selected, and who report successfully.
• Joining conversion rates and time to fill vacancies.
• Completeness of candidate documentation and new hire retention.
• Achievement of recruitment targets and accuracy in HR records.
• Timely collaboration with management and team leaders.

Recruitment Process Overview

The hiring process follows these stages: candidate sourcing, initial screening, HR interviews, shortlisting, management approval, document collection, issuing offer letters, onboarding, induction, associate training, and ongoing performance follow-up.

What Merciplus Offers

• Opportunity to contribute to a growing tech company.
• Experience across recruitment and all-encompassing HR operations.
• Scope to build and manage extensive field teams.
• Fixed salary commensurate with experience, plus potential performance incentives.
• Clear prospects for career advancement within HR and talent acquisition.
• Support and guidance from the management team.