HR Assistant - Benefits Administration

About the Role

We invite dedicated and detail-focused individuals passionate about administrative accuracy and data-driven processes to join our team as a Benefits Associate. This is a full-time, on-site opportunity based in Nairobi County, Kenya. The role demands strong organizational and problem-solving skills to ensure the smooth administration of employee benefits and retirement plans.

Key Responsibilities

• Execute employee benefits enrollment and updates accurately within internal platforms.
• Oversee retirement plan contributions, ensuring timely and correct payment processing.
• Identify and resolve discrepancies between company systems and external vendor portals.
• Configure and maintain retirement plans and loan accounts efficiently.
• Conduct routine data validation and reconciliation tasks to uphold data integrity.
• Maintain current payment logs and operational records with up-to-date information.
• Address queries from internal teams and external clientele promptly and professionally.
• Participate in and support special projects and operational initiatives as required.
• Ensure seamless operational continuity during process transitions or exigencies.

Required Qualifications and Skills

• Proficient English communication skills at intermediate to advanced level (B2–B2+).
• Keen attention to detail paired with a strong commitment to accuracy.
• Excellent organizational abilities and administrative competence.
• Robust problem-solving aptitude and analytical thinking.
• Collaborative team player with the ability to thrive in process-oriented environments.
• Comfortable managing repetitive workflows and data verification processes.
• Intermediate proficiency with Microsoft Office applications.
• Strong adherence to standard procedures and maintaining high data integrity.

Preferred Background

• Educational background in Administrative Sciences, Accounting, Business Administration, Human Resources, or related disciplines.
• Experience ranging from 3 to 6 months in Benefits Administration, Customer Service, Administrative or Operations Support, or Back Office roles.

Why Join Our Team

• Opportunity to gain meaningful experience in benefits and retirement operations.
• Work within a structured and professional environment that values precision.
• Develop expertise in operational and administrative workflows.
• Collaborate with seasoned professionals fostering career growth.
• A workplace culture emphasizing accuracy, accountability, and continuous improvement.