HR Assistant

Overview

Join ESP Global Services as a HR Assistant based in Reading, Berkshire, and help enhance the employee experience. As part of a global IT managed services provider supporting over 150 countries, ESP places great emphasis on employee support to deliver exceptional service.

Key Responsibilities

• Coordinate onboarding and offboarding processes ensuring organized and professional experiences for employees.
• Manage pre-employment procedures such as right-to-work checks, background screening, medical examinations, and employment references.
• Draft employee communications, employment confirmations, and other HR-related documentation.
• Keep precise, confidential records in HR information systems.
• Address daily inquiries from staff and managers promptly and helpfully.
• Support employee recognition initiatives, service awards, and routine HR reporting.
• Provide administrative support aligned with local processes across international operations.
• Create a welcoming atmosphere for new employees through early engagement including first-week check-ins and follow-ups.
• Serve as an accessible resource helping employees navigate processes and locate needed support.
• Collaborate with line managers to assure seamless communication and information delivery to new hires pre-joining.
• Collect and identify feedback, highlight common concerns, and propose enhancements for the employee journey.
• Maintain a personal touch in processes while integrating automation.
• Identify and implement improvements to streamline administration and reduce duplication.
• Support automation development for HR communications and workflows using HR technology and Microsoft tools.
• Document procedures clearly and maintain consistent process guidelines.
• Participate in People projects involving research, data analysis, reporting, and practical improvements.
• Collaborate with colleagues to enhance overall service delivery and employee experience.

Candidate Profile

• Approximately two years' experience in administration, HR support, or customer service roles.
• Strong organizational skills, meticulous attention to detail, and ability to manage multiple priorities.
• Excellent verbal and written communication skills paired with a friendly yet professional demeanor.
• Customer service-oriented approach, handling sensitive information with discretion.
• Proficient with Microsoft Office suite, especially Excel, Word, and Outlook.
• Interest in technology and process automation; experience with Power Automate or HR systems is advantageous.
• Proactive problem-solver with eagerness to learn, adapt processes, challenge norms, and contribute new ideas.

Previous HR administration experience is a plus, though candidates with transferable skills and the right attitude to grow in a People function are welcome.

Why Choose ESP?

Become part of a collaborative People team supporting a diverse international workforce with dynamic and varied daily challenges. You will have opportunities to develop HR skills, engage with global People operations, and play a vital role in enhancing employee services and technology. Most importantly, your work will impact employee experiences positively and meaningfully.

Equal Opportunity

ESP Global Services is an equal opportunities employer committed to an inclusive work environment and encourages applicants from all backgrounds.