Housing Officer

Role Overview

The Housing Officer is accountable for delivering an effective and highly visible housing management service within an assigned locality in Dublin. This full-time permanent role focuses on excellent customer service and adherence to key performance indicators around lettings, tenancy management, and regulatory compliance.

Key Responsibilities

• Collaborate with the Housing Services Manager to develop operational priorities and delivery plans for housing service functions emphasizing outstanding customer support.
• Assist the Lettings Team in managing vacancies promptly to reduce void periods and rental losses.
• Ensure all housing management activities comply with Tuath tenancy agreements and legal obligations.
• Manage the customer experience throughout the pre-tenancy and letting process within the assigned area.
• Conduct property viewings and sign tenancy agreements as directed by Lettings Coordinators.
• Work jointly across teams and tenures to maintain coordinated services and high customer satisfaction, including partnering with the CREL team.
• Maintain efficiency in property reletting processes to minimize downtime.
• Complete post-letting administrative tasks, ensuring proper property setup for rent and related services.
• Advise tenants on the correct use of landlord-provided appliances, health and safety, and deliver appropriate certification documentation.
• Coordinate with colleagues and external agencies to support vulnerable tenants in sustaining their tenancies.
• Communicate with partners to inform customers about property readiness and tenancy commencement, minimizing organizational rent loss.
• Identify applicants with special needs or risks, collaborating with Housing Services and Tenancy Sustainment teams to offer comprehensive onboarding.
• Provide operational assistance to the Housing Services Manager regarding safeguarding issues, advice, and policy development.
• Address tenancy breaches proactively, including maintaining property conditions and escalating serious violations as necessary.
• Ensure customer feedback informs continuous service improvements and all interactions respect individual rights and protected characteristics.
• Engage customers in environmental improvement initiatives and promote awareness of tenants' rights and responsibilities.
• Participate in estate meetings, community safety projects, and regeneration activities to foster community pride and ownership.
• Implement and monitor housing policies and procedures to ensure legal and customer-focused compliance.
• Partner with internal departments to deliver housing services efficiently, on schedule, and within budget.

Organizational Contributions

• Contribute to the formulation of operational plans.
• Maintain professional knowledge to provide advice and assist colleagues.
• Supply statistical data and testimonials for annual reporting.
• Promote effective communication, exemplary customer service, and continuous improvement throughout the organization.
• Build and maintain strong professional networks with colleagues and external agencies to enhance service quality.

Health and Safety

• Conduct all duties safely, adhering to the Association's Health and Safety Policy.
• Ensure risk assessments are current and that personal protective equipment is used as required.
• Inform team members of potential risks involved in their roles and ensure compliance with safety protocols.