Houseperson

About the Role

Hotel Equities, a renowned hotel development and hospitality management firm, is seeking a hospitable and detail-oriented Houseperson to join their Halifax, Nova Scotia team. This role is vital in upholding hotel standards by ensuring guest rooms and common areas are consistently clean, inviting, and meet brand guidelines, which contributes to a superior guest experience.

Key Responsibilities

• Thoroughly clean guest rooms, bathrooms, public areas, and other designated spaces according to established hotel standards.
• Perform tasks including making beds, changing linens, replenishing supplies, dusting, vacuuming, sweeping, mopping, and sanitizing surfaces.
• Inspect all assigned areas for cleanliness, damage, or maintenance issues and promptly report any concerns.
• Provide courteous responses to guest requests and accommodate special housekeeping needs.
• Handle guests' belongings and hotel property with care and return to the proper place following company protocols.
• Maintain housekeeping carts, supplies, and work zones in a neat and orderly fashion.
• Adhere strictly to chemical handling, sanitation, safety, and infection control procedures.
• Participate in deep cleaning tasks and special projects when assigned.
• Communicate room statuses and maintenance needs to relevant hotel departments efficiently.
• Support team objectives by contributing to productivity, quality, and guest satisfaction targets.
• Carry out other duties as delegated by management.

Qualifications and Requirements

• Prior housekeeping or hotel experience preferred but not mandatory.
• Ability to comprehend and follow both written and verbal instructions and meet cleanliness standards.
• Strong attention to detail paired with good time management skills.
• Capability to work independently as well as collaboratively within a team.
• Professionalism with courteous guest service demeanor.
• Willingness to work flexible schedules, including weekends and holidays as needed.

Desired Attributes

• Reliability and pride in maintaining cleanliness and presentation.
• Efficiency and attention to quality in all tasks.
• Guest-oriented mindset with prompt and polite response to requests.
• Demonstration of professionalism, reliability, and accountability.

Physical Demands

• Ability to stand and walk for prolonged periods.
• Capacity to bend, stoop, kneel, reach, push, and pull during work hours.
• Lift, carry, and maneuver housekeeping supplies and equipment, occasionally lifting up to 25 pounds.
• Comfortable working with cleaning chemicals and in varying temperature conditions.

Technical Skills

• Experience using Property Management Systems (PMS) is preferred.
• Familiarity with housekeeping room-status software and mobile or handheld hotel communication devices is advantageous.

Employee Benefits

• Culture driven by teamwork and strong values.
• Medical, dental, and vision insurance coverage.
• Paid vacation, sick leave, and public holidays.
• 401(k) retirement savings plan.
• Employee assistance programs.
• Opportunities for career advancement and leadership development programs.
• Discounted hotel rates across the company's portfolio.
• Employee referral program incentives.
• Life insurance benefits.
• Flexible spending accounts (FSA).
• Paid parental leave.
• Exclusive third-party discounts on shopping, travel, entertainment, and more.

About Hotel Equities

Hotel Equities emphasizes hospitality rooted in people, fostering a culture based on integrity, accountability, customer service, and leadership. Their supportive environment nurtures professional growth while delivering exceptional experiences to guests and excellent results for owners. They are an equal opportunity employer committed to diversity, inclusion, and respect for all employees. Transparency in compensation is a priority, encouraging applicants to explore a variety of opportunities with confidence.

Additional Information

This job description provides an overview of essential functions and may evolve according to business necessities. Responsibilities and duties might change as required.