Houseperson

About The Lodge at Whitefish Lake

The Lodge at Whitefish Lake is a distinguished AAA Four Diamond resort in Montana and part of Averill Hospitality. Located just five minutes from downtown Whitefish and ten minutes from the Whitefish Ski Resort, the Lodge offers a premier lakefront experience with a focus on authentic Montana hospitality, creating memorable guest stays. It is among several family-owned properties under Averill Hospitality.

Role Overview and Responsibilities

As a Houseperson, your duties center on maintaining the cleanliness and order of public and back-of-house common areas, including restocking restrooms and attending to requests from the front office and housekeeping team via radio calls. You will deliver in-room amenities such as linens, pillows, blankets, and slippers, keep inventories of supplies, and assist with daily housekeeping when needed. The position also requires cleaning the spa after operations close and ensuring maintenance issues are reported.

Key Duties

• Clean all public and back-of-house areas diligently.
• Utilize houseman carts for restroom cleaning and maintain necessary supplies inventory.
• Empty garbage and remove soiled linens and towels upon request.
• Carry a radio at all times and respond promptly to amenity delivery calls.
• Report maintenance issues for timely resolution through the Front Office.
• Clean the spa every evening following closure.
• Assist daily housekeeping services for guest rooms as required.
• Adhere strictly to all departmental policies, safety, and sanitation regulations.
• Support other departments to ensure high-quality guest service.

Skills and Qualifications

• Proficient with housekeeping tools such as vacuums, mops, and maid carts.
• Willingness to comply with Averill Hospitality’s policies and promote departmental compliance.
• Maintain positive community reputation and relationships with local vendors.
• Demonstrate strong teamwork by balancing personal and collective responsibilities, accepting feedback, and prioritizing team success.
• Produce quality work meeting productivity standards with efficiency and promptness.
• Exhibit excellent guest service by promptly addressing guest needs and ensuring positive experiences.
• Maintain professionalism by treating others respectfully, handling pressure gracefully, accepting accountability, and following through on commitments.

Working Conditions and Benefits

The job requires physical activities including standing, bending, stooping, and lifting items weighing up to 20 pounds. Hospitality operations run seven days a week, 24 hours a day, requiring a consistently hospitable attitude in all interactions.

The Lodge at Whitefish Lake offers part-time, onsite employment with a competitive hourly wage of $20. Employees benefit from discounts including $50 room stays at Averill Hospitality properties and reduced rates on spa services, dining, and retail. Averill Hospitality provides equal employment opportunities without discrimination and maintains a comprehensive benefits package for full-time employees including paid holidays, time off, insurance, a 401(k) match, and company discounts.