Housekeeping Team Leader

About the Company

Situated in Queenstown, Hotel St Moritz, part of the MGallery Hotel Collection, offers guests memorable experiences amidst stunning mountain views, delivering heartfelt and personal hospitality.

Job Overview

This position provides an excellent opportunity for individuals aiming to advance their leadership career. As a Housekeeping Team Leader, you will collaborate closely with the Head Housekeeper and Supervisors to ensure the housekeeping department operates efficiently and within budget, while maintaining the cleanliness and guest care standards established by hotel policies.

Key Responsibilities

• Coordinate with Front Office and Maintenance teams to ensure guest rooms are ready and meet all special requests promptly, including VIP rooms amenities.
• Maintain effective communication with the wider hotel staff to support seamless operations.
• Participate in regular meetings with senior housekeeping personnel.
• Manage laundry operations efficiently, oversee linen usage, and assist with inventory controls.
• Conduct daily cleaning and inspection of guest rooms, storage, corridors, staff, and public areas to uphold quality standards.
• Ensure the timely replenishment of guest supplies and in-room promotional materials according to room specifications.
• Report any lost property following established procedures.
• Perform scheduled cleaning tasks and supervise guest laundry handling in compliance with hotel policies.
• Operate and maintain cleaning equipment properly, reporting any faults and assisting with stocktaking.
• Adhere strictly to security protocols for keys and guest rooms, reporting suspicious activities immediately.
• Apply health and safety regulations for the use and storage of cleaning chemicals as instructed.
• Utilize departmental manuals as the foundation for training and service procedures.
• Provide thorough orientation and induction for new staff within their first week.
• Ensure team members comply with service standards and operational procedures, delegating duties effectively to cover all shift aspects.
• Lead by example to promote positive morale and manage supervisory tasks during absences.

Company Values

• Passion and Pride: Demonstrate enthusiasm for the brand, guests, and colleagues, using emotional intelligence.
• Excellence: Execute a comprehensive business approach to achieve best-in-class results.
• Empowerment: Take accountability as an entrepreneur with clear KPIs and autonomy.
• Proximity: Foster family spirit, responsibility, solidarity, and ongoing dialogue with the team.
• Trust & Transparency: Encourage open communication and consider feedback valuable.
• Long Term Relationship: Build a strong sense of belonging with everyone involved.
• Bespoke & Free: Deliver tailored, experience-driven service encouraging creativity.

Candidate Qualifications

• At least one year in a senior or self-checker role within housekeeping.
• Preferred experience in 5-star luxury hotel housekeeping.
• Strong attention to detail and commitment to maintaining high cleaning standards.
• Previous housekeeping experience with the ability to work independently.
• Friendly, engaging personality with excellent verbal and written English communication skills.
• Ability to multitask and coordinate various responsibilities simultaneously.
• Effective team player with sufficient physical fitness for the demands of the role.
• Clean police record required.

Additional Information

• Guaranteed minimum of 30 working hours per week.
• Hourly wage between NZD 31 and NZD 32, paid weekly.
• Competitive compensation package including daily staff meals and uniform provided and maintained.
• 12 weeks of paid parental leave.
• Access to extensive training and career development through Accor's leadership programs.
• Discounted hotel stays, food, beverages, and spa services globally for employees and their guests.
• Reward and recognition programs alongside referral incentives.
• Supportive work environment with employee assistance programs for well-being and mental health.
• Inclusive workplace policies promoting diversity and reasonable accommodations during recruitment.
• Opportunities to engage in social activities and community initiatives.