Housekeeping Executive

Position Overview

The Housekeeping Executive role involves inspecting guest rooms, public spaces, and the pool area after cleaning to uphold quality standards. This position supports housekeeping management by monitoring daily operations, coordinating cross-departmental efforts, and managing room status updates and discrepancies.

Primary Duties

• Review sold room reports and verify room status to identify and prioritize rooms requiring cleaning.
• Communicate with the Front Desk to document and resolve discrepancies in room conditions.
• Prepare and disseminate changes in room assignments and relay information to incoming shifts.
• Assist in operational management including hiring, training, scheduling, staff evaluations, counseling, discipline, motivation, and coaching.
• Adhere to and enforce company safety and security guidelines, reporting hazards or maintenance issues promptly.
• Maintain professional appearance and uphold confidentiality of company information.
• Engage with guests warmly, anticipating service needs and accommodating individuals with disabilities.
• Establish and nurture positive relationships with colleagues and guests, practicing effective communication and listening skills.
• Ensure compliance with quality standards and expectations.
• Perform physical tasks such as lifting up to 55 pounds alone and heavier items with assistance, moving loaded carts over various surfaces, bending, twisting, pulling, stooping, and maintaining mobility over long periods.
• Utilize computers or point of sale systems to retrieve and input work-related data, reading information in various formats.
• Carry out additional duties as assigned by supervisors.

Qualifications

• Minimum education: High school diploma or equivalent (G.E.D.).
• At least one year of relevant work experience in housekeeping or related areas.
• Minimum of one year in a supervisory role is preferred.
• No specific licenses or certifications required.

Company Culture and Commitment

Westin Hotels & Resorts is part of Marriott International, which champions equal opportunity and diversity. The organization values the diverse backgrounds of its staff and fosters an inclusive environment without discrimination based on disability, veteran status, or other legally protected categories.

Westin’s mission focuses on wellness, aiming to empower guests to enhance their well-being during travel. Employees are encouraged to maintain an active and optimistic lifestyle, embodying the brand’s wellness philosophy both on- and off-duty.